Deborah Hamblin
Detroit,Michigan
Summary
As a highly skilled Billing Specialist II paired with my formal background of over 25 years in Medical Billing and Customer Service, I am looking forward to transitioning into Retail Sales and Customer Service. My skills and expertise and analytical, organizational, detailed oriented escalation complaint and customer service makes me the perfect candidate for this position.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Environmental Specialist
Xander Commercial Cleaning Group LLC
Royal Oak, MI
01.2026 - Current
- Trained and mentored junior staff on effective cleaning techniques and equipment usage.
- Assisted in employee training, sharing expertise on green cleaning techniques and best practices.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
Sales Associate
Nordstrom
Troy, MI
11.2022 - 09.2024
- Provide customer service for new and existing customers for online orders
- Create a personal shopping experience to customers by catering to their personal fashion needs
- Process credit card applications
- Process returns and exchanges
- Cashier and cash handling
- Inventory control and Stock room
- Control and maintain a high influx of customers with my peers and individually
- Maintain and control fitting rooms while assisting customers
- Straightening merchandise and maintain a neat and clean environment on the sales floor
Billing Specialist II
Henry Ford Health System
Royal Oak, MI
03.2009 - 06.2022
- Responsible for the Henry Ford Health Insurance accounts receivable
- Identifies and determines in accordance with established policies and procedures the accuracy and completeness of patient financial, insurance and demographic patient information to insure compliant claims to third party payors
- Communicate using Medical Terminology to process Insurance claims within Henry Ford Health System and third party payors
- Responsible for the billing and collection of payments for all Henry Ford Health System hospitals, outpatient clinics and employed physicians
Billing Specialist I
Henry Ford Health System
Royal Oak, MI
03.2004 - 03.2009
- Monitor, review, and maintain electronic claim submission, including accurate ICD-9 and CPT coding
- Reconcile patient accounts to ensure accurate reimbursement management status, review insurance information, based upon denial received from insurance company obtain and submit medical documentation to support billing to third-party payors
- Knowledge of Medicare and Medicaid guidelines and regulations
Sales Associate
Saks Fifth Avenue
Dearborn, MI
06.1996 - 09.2006
- Greet customers and offer assistance with selecting merchandise, finding accessories and completing purchases.
- Foster relationships with customers and community to promote long term business growth.
- Merchandised attractive shelf displays with current offerings to drive store sales
- Opened new merchandise and stocked floor racks and shelves.
- Inventory
- Prepared orders for Pre-Sales
- Closed and cashed out registers at the end of the night
Education
Some college - Business Administration
Wayne County Community College District
Detroit, MISkills
- Epic, Champs, WPS/Government Health, Microsoft Teams, WEBEX
- Availity, Web Denis, Careplus, Medipac, CPNG
- Microsoft Word, Excel, PowerPoint, Outlook
- Certified in Epic and Date Entry
Certification
- Certificate of completion for Medical Terminology
- Certified in Epic
Timeline
Environmental Specialist
Xander Commercial Cleaning Group LLC
01.2026 - Current
Sales Associate
Nordstrom
11.2022 - 09.2024
Billing Specialist II
Henry Ford Health System
03.2009 - 06.2022
Billing Specialist I
Henry Ford Health System
03.2004 - 03.2009
Sales Associate
Saks Fifth Avenue
06.1996 - 09.2006
Some college - Business Administration
Wayne County Community College District