Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Hamilton

Customer Interactive Specialist
7421 W Getty Dr Phoenix, Az. 85029

Summary

The two most recent jobs on my résumé don't reflect the traditional customer service experience that most people have come to know. However, even in the health care field, the very definition of customer service (helping customers/clients efficiently, to satisfy their needs in a friendly manner) is being used on a daily basis. 

I would be a great asset when representing your company.

Overview

6
6
years of professional experience
2
2
year of post-secondary education
1
1
Certificate

Work History

<p>Personal Assistant and Private Certified Nursing Assistant</p> <p></p>

Kay Whiting
08.2015 - 06.2018

I was initially hired as a healthcare provider for her husband, and to help in maintaining their 10,000 square foot house. Upon his passing, I stayed on in a similar healthcare capacity for my newly-widowed client, while also adding many new responsibilities. I became her personal assistant and began to oversee her day-to-day affairs, and I started to manage more than a dozen people who worked on her staff.

<p>Certified Nursing Assistant</p> <p></p>

Nightingale Homecare
10.2012 - 01.2015

Here, my duties were similar to what they were at other agencies, but my talents as a compassionate and overachieving CNA were quickly realized, and I was sent out to work with the agency’s highest-end clients. They had the most demanding needs, and their affluence often afforded them round-the-clock care. I would work days-long shifts, or even longer sometimes, and be on hand for whatever needs that would arise, medical or otherwise.

<p>Technical Specialist</p> <p></p>

Sears Tempe, Az
01.2009 - 04.2009
It was my responsibility to take calls from people experiencing problems with their appliances. I would access their problem and then troubleshoot with them until a successful resolution could be reached. Throughout the entire process, it was my goal to resolve all issues without having to schedule a service visit.

<p>ADT Security Dispatcher</p> <p></p>

Omaha, Ne.
09.2007 - 09.2008
My job was to respond to alarm triggers and notify home owners about potential security issues. When an alarm  triggered, I was responsible for calling customers to ascertain if there was an emergency or if it was a false alarm. In the event of an actual emergency, I would notify the appropriate authorities so they could further handle the situation.

Education

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Maricopa Community College
05.2012 -

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Good Shepherd Peoria
02.2009 - 12.2009

Skills

With years of experience in customer service, I'm capable of handling both sales and customer service positions I speak in a clear, understandable, and soothing voice, and with even the most difficult of customers, I'm able to bring people to a satisfying result in a quick and efficient manner

Certification

Fingerprint Clearance

Timeline

Personal Assistant and Private Certified Nursing Assistant

Kay Whiting
08.2015 - 06.2018

Certified Nursing Assistant

Nightingale Homecare
10.2012 - 01.2015

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Maricopa Community College
05.2012 -

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Good Shepherd Peoria
02.2009 - 12.2009

Technical Specialist

Sears Tempe, Az
01.2009 - 04.2009

ADT Security Dispatcher

Omaha, Ne.
09.2007 - 09.2008
Deborah HamiltonCustomer Interactive Specialist