Operations & Management Execitivr
Open To Work
Deirdre Larson
Multiple Property Management Companies
Palm Springs,CA
Work Preference
Job Search Status:
Open to workDesired start date:
ImmediatelyDesired Job Title
Operations ManagerExecutive SecretarySenior ManagerWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation:
Palm Springs, CAOpen to relocation:
YesImportant To Me
Career advancementCompany CultureWork-life balanceHealthcare benefitsFlexible work hoursPersonal development programsWork from home optionPaid time off401k matchPaid sick leaveSummary
Directed property management initiatives across multifamily communities, driving occupancy rates and controlling operational costs.,Oversaw comprehensive budget management to ensure fiscal responsibility and adherence to regulatory standards.,Cultivated strong resident relationships to promote satisfaction and retention within communities.
19
years of professional experience
Work History
Community Property Manager Orchard Park Apartments
11 Years 8 Months- December 30, 2012-June 2013: Allen Properties (Property was sold and new owner changed management companies)
- June 2013-September 2014: Full Spectrum Management (Owner changed management companies)
- September 2014- January 2016: Affinity Property Management (Owner changed management companies)
- January 29, 2016-Present: Wonder Dog Management Company
- Community Propery Manager 2013-2016
- Senior Property Manager: 2016-2023
- Position was created Resident Relations Specialist Manager, cross trained in. Accounting June 2023-October 2023
- Accounts Payable Assistant October 2023-August 16, 2024 position was eliminated
- Managed property maintenance tasks for a well-kept, visually appealing community.
- Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
- Implemented preventative maintenance programs to reduce repair costs over time while prolonging the life of property assets.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Created detailed budgets that accurately projected income and expenses for the property – enabling informed decision-making on financial matters.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Facilitated open communication among residents through newsletters, meetings, and social media channels – strengthening community ties.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Collaborated with local authorities to address neighborhood concerns and uphold positive relations between the property management team and surrounding community members.
- Negotiated favorable contracts with vendors, resulting in cost savings for the community.
- Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
Community Manager
5 Years 6 Months- Collaborated with local authorities to address neighborhood concerns and uphold positive relations between the property management team and surrounding community members.
- Collaborated with cross-functional team, optimizing marketing initiatives that supported community growth.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Managed property maintenance tasks for a well-kept, visually appealing community.
- Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
- Implemented preventative maintenance programs to reduce repair costs over time while prolonging the life of property assets.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Created detailed budgets that accurately projected income and expenses for the property – enabling informed decision-making on financial matters.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Facilitated open communication among residents through newsletters, meetings, and social media channels – strengthening community ties.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Negotiated favorable contracts with vendors, resulting in cost savings for the community.
- Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
Skills
Work well in a high pressure environment. Can reach occupancy goals. Fill positions on-site
as well in several departments within an organization that specializes in property management such as accounting
resident relations
HR
employee training and other related functions.
Working knowledge of all facets of on-site property management
fairhousing
eviction proceedings and all lease agreement preparations.
Well-organized and efficient. Strong training skills. Communicate well with all levels of management and owner's.
Skilled with computer systems and software
Yardi Voyager and personal company software.
Skilled at encouraging others and developing rapport. Self-starting
goal-oriented strategist whose confidence
perseverance and vision promote success. Self-motivated and assertive.
Quickly learn procedures and methods. Professional demeanor.
Pleasant speaking voice. Over 28 years experience in property management. Honest
friendly
outstanding communication skills.
Demonstrated accuracy
attention to detail and ability to work well in team environment. Demonstrated effective leadership skills.
Demonstrated record of high performance standards
including attention to schedules
deadlines
budgets and quality work.
Dependable - can work without supervision. Effective communication skills
both written and verbal. Efficient and courteous. Enjoy working with people. Dedicated and meticulous.
Excellent communication
interpersonal and organizational skills.
Capable of handling multiple projects concurrently.
Achieved consistent client satisfaction. Able to work independently.
Team leadership and supervision
Financial reporting and analysis
Fair housing regulations
Tenant relations management
Networking and relationship building
Budget planning and execution
Vendor relationship management
Project management proficiency
Property maintenance coordination
Eviction procedures expertise
Rent collection and processing
Lease agreement negotiation
Property inspection and assessment
Exceptional oral and written communication skills
Customer service-focused
Lease renewals
Tenant relations
Property inspections
Tenant and eviction laws
Rent collection
Adaptable
Property tours and inspections
Multi-family property management
Financial budgeting and reporting
Fair housing mandates
Staff management
Maintenance scheduling
Preventive Maintenance
Marketing and advertising
Preparing property agreements
Administrative support
Payment collection
Compliance monitoring
Building operations
Maintenance coordination
Property accountability
Database management
Contract negotiation
Vendor management
Knowledge of state name real estate laws
Eviction notices
Unit vacancies
Lease administration
Leasing operations
Work order monitoring
Fair housing compliance
Skilled multi-tasker
Property marketing and promotion
Commercial property
Debt control
Accounting operations
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Clear communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Creative and adaptable
Relationship building
Customer relations
Microsoft office
Property showing
Team building
Data entry
Public relations
Task prioritization
Self motivation
Interpersonal skills
Teamwork and collaboration
Additional Information
My extensive experience in property management from 1996-2024 has given me the tools needed to sustain and maintain budgets, occupancy, A/P, A/R, vendor relationships, supervisory relationships with clients, tenants, property owners and the general public. I have supervised a staff of 8 employees.
Trained new staff and implemented new procedures and protocols. Fair housing training, crime free training, multiple software and services for all staff members, payroll. Yardi, Rent Roll, AppFolio, RealPage.
Microsoft Office
Word
Excel
Google Drive
Teams
Management Team for Google
Personal Information
Software
Appfolio
Rent Roll
Yardi
Microsoft Office
Excel
Google Calendar
Zoom
Adobe
Microsoft Word
Outlook
M365 CoPilot
Timeline
Community Property Manager Orchard Park Apartments
Multiple Property Management Companies
12.2012 - 08.2024
Community Manager
Anza Management
07.2005 - 01.2011