Deborah Headrick
128 Brody Dr Resaca,GA
Summary
Proactive Receiving Clerk with extensive experience in inventory management and logistics coordination. Skilled in SAP systems, material handling, and maintaining compliance with industry standards. Strong team collaborator with a focus on accurate recordkeeping, customer service, and efficient problem-solving. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Receiving Clerk
Mohawk Home
01.2023 - Current
- Double-checked cargo inventories and documentation for accuracy.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Prepared purchase orders using SAP systems, ensuring accurate data entry and timely communication with the appropriate parties.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
Logistics Coordinator
American Weavers/Mohawk Home
11.1997 - Current
- Logistics Prepared reports for various retailers with pertinent information on each shipment with volume, weight, quantity and cube.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Inspected items and compared against standards to meet regulatory requirements.
- Lead a team of 6 responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
GED -
Calhoun High School
Calhoun, GASkills
- Shipping and receiving
- Warehouse Organization
- Material Handling
- Invoice Verification
- Customer Service
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Quality Control
- SAP and AS400
- Professionalism and Courtesy
- Attention to Detail
- Strong Work Ethic
Certification
- Leadership- Yellow Belt 2017
- Scissor Lift-2023
Timeline
Receiving Clerk
Mohawk Home
01.2023 - Current
Logistics Coordinator
American Weavers/Mohawk Home
11.1997 - Current
GED -
Calhoun High School
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