Deborah Hernandez
Fond du Lac,WI
Summary
Hardworking and passionate job-seeker with strong organizational skills, customer service and purchasing in the Manufacturing business for over 20 years. Problem solver alone and with a team.
Overview
33
33
years of professional experience
Work History
Billing Customer Service Representative
Spectrum
Fond Du Lac, WI
12.2023 - 07.2024
- Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
- Researched and resolved complex billing disputes in a timely manner.
- Assisted customers with setting up new services or making changes to existing services.
- Responded promptly to all customer requests for assistance with billing matters.
BUYER ANALYST
QUALITY PACKAGING
Fond du Lac, WI
01.2018 - 10.2023
- Vendor Negotiations Cost Control
- Customer Service, Generated purchase orders and maintained accurate records of all procurement transactions
- Negotiated and finalized purchase orders with suppliers, ensuring best quality, price and delivery terms for customers
- Performed cost analysis to determine most cost-effective solutions for purchasing needs
- Managed day-to-day operations of inventory system in order to maintain accurate records of stock levels
- Managed vendor performance to maximize profitability and achieve financial objectives
- Maintained complete documentation and records of all purchasing activities
- Built long-term supplier relationships with vendors to establish quality and competitive pricing
Customer Service Representative
Radionic Industries, Inc.
Chicago, IL
07.1991 - 05.2013
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
Education
HIGH SCHOOL DIPLOMA -
AMUNDESN HIGH SCHOOL
Chicago, IL06.1991
Skills
- Pricing Analysis
- Inventory Oversight
- Multi-Tasking Strength
- Vendor Relations
- Customer Service
- Inventory Monitoring
Timeline
Billing Customer Service Representative
Spectrum
12.2023 - 07.2024
BUYER ANALYST
QUALITY PACKAGING
01.2018 - 10.2023
Customer Service Representative
Radionic Industries, Inc.
07.1991 - 05.2013
HIGH SCHOOL DIPLOMA -
AMUNDESN HIGH SCHOOL
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