Deborah Hess
Redlands,CA
Summary
Learning Coordinator specializing in creating and implementing innovative training initiatives. Known for strategic development, like the AMXL ESL program, which increased the hiring pool by an impressive 340K. Skills in overseeing onboarding processes, efficient skills assessments, and fostering continuous improvement across multi-site operations. Proficient in Excel, SQL Navigator, and Adobe tools, with additional experience in safety program implementation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mail Handler Assistant-Temporary
United States Postal Service
12.2024 - 12.2024
- Efficiently moved mail from trucks to sorting equipment and onto mail trucks.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
Full-time Caregiver
Career Break
10.2023 - 10.2024
- Focused on fulfilling family caregiving responsibilities.
Learning Coordinator
Amazon
12.2020 - 10.2023
- Designed and implemented site-specific training programs ensuring compliance with operational standards and improving skills matrix tracking across multi-site operations.
- Managed onboarding processes for over 300 new hires.
- Launched the AMXL ESL (English Second Language) program, broadening the hiring pool by 340K individuals.
- Led training programs for multi-site Learning Coordinators and senior managers.
- Managed 6 Learning Trainers and 75 ambassadors.
- Mentored and developed career pathways for team members.
- Designed and executed site-specific training programs to meet production and compliance standards.
- Introduced and implemented the T-Rex Customer Returns initiative.
- Collaborated with HR to provide reasonable accommodations for employees with disabilities, enhancing inclusion and employee retention.
- Certified to operate multiple Powered Industrial Trucks equipment types.
Learning Trainer
Amazon
10.2020 - 12.2020
- Conducts exams for 200+ new hires.
- Coordinated onboarding for new hires to test for knowledge and understanding of the training material.
- Coordinated onboarding for new hires, including skills assessments and documentation updates, reducing onboarding time by 15%.
- Trained as a PIT (Powered Industrial Trucks) Facilitator.
- Implemented a new Ambassador & PIT Ambassador program.
- Established Global Specialty Fulfillment standards for LGB9 TDR-trained associates.
- Managed 30 ambassadors within various departments.
- Mentored and Developed 3 Tier 1s advance to Tier3s.
PIT/TDR Trainer
Amazon
10.2019 - 10.2020
- Conducted comprehensive training for powered industrial truck operations and standard work documentation, improving safety compliance by 10%.
- Monitored and addressed skill gaps.
- Certified to operate Electric Pallet Jack, RC stand-up counterbalance forklift, etc.
- Coordinate all PIT Training activities.
- Collaborated with cross-functional teams to optimize workflows and improve sorting processes by 15%.
- Facilitator TDR (Trailer, Dock, Release) for 80 associates with a 12% increase in training & 2% re-certifications.
- Developed PIT Ambassador program for LGB7.
- Managed 16 ambassadors within various departments.
- Trained 40 Leaders in training PIT101, Yard Safety, and TDR v4.1.
Learning Trainer
Amazon
05.2018 - 10.2019
- Coordinated onboarding for new hires, reducing onboarding time by 12%.
- Trained as a PIT Facilitator for over 400+ associates.
- Maintains expert-level knowledge in several areas.
- Assisted in coordinating reasonable accommodations for employees with permitted or temporary disabilities, collaborating with various departments.
- Worked with HR to enhance accountability for disability support within the facility.
- Implemented a new Ambassador Prep My Peak program to prep new ambassadors for Peak, training 800+ associates.
- Implemented communication for Hearing Impaired associates to provide access to all departments and PIT Training.
- Established Purple communication teleprompter access in all departments and PIT Training Corral.
- Managed 80 ambassadors within various departments.
- Mentored and Developed 15 Tier 1s advance to Tier 3s.
Stow Warehouse Associate
Amazon
06.2017 - 05.2018
- Consistently ranked in the top 10% of performers.
- Trained in PIT (OP, Raymond, Tugger, RC), Problem Solve, Receive Audits.
- Implemented new Damageland layout and Processing Tool (DPT) increasing outtake for damages by 6%.
- Stow Ambassador trained over 200 associates in warehouse procedures, ensuring accuracy and efficiency.
- Worked with the advocacy team to implement projects resulting in a 12% increase in OB Dock shipments.
Scheduler/Attendant
Snap U Silly
02.2011 - 06.2017
- Scheduled customer events, ensuring seamless coordination and satisfaction.
- Assisted customers during events, providing hands-on support for setup and breakdown of mobile photo booths.
- Managed remote teams to ensure the success of events across various venues.
District Coordinator
Professional Tutors of America
01.2006 - 02.2011
- Coordinated national educational programs under the No Child Left Behind Act, aligning tutor placements with assessments.
- Managed recruitment, performance evaluations, and program quality for a network of tutors across multiple states.
- Managed 50-plus tutors across multiple states.
Education
Masters of Education - Emphasis in Art
University of La Verne
La Verne, CA05.2002
Bachelor of Education - BEd - Emphasis in Art
University of La Verne
La Verne, CA06.2000
Skills
- E-Learning Development
- Learning Management Systems
- Training and Development (HR)
- Safety procedures
Languages
Sign Language (Elementary)
German
Certification
Skills: RC Forklift · Raymond & Crown PITs · Electric Pallet Jack · Pallet Jack · Counterbalanced Forklift · Reach Trucks · Turret Trucks · Clamp Truck · Side Rider · Order Picker · Boom Lift · Scissor Lift
Timeline
Mail Handler Assistant-Temporary
United States Postal Service
12.2024 - 12.2024
Full-time Caregiver
Career Break
10.2023 - 10.2024
Learning Coordinator
Amazon
12.2020 - 10.2023
Learning Trainer
Amazon
10.2020 - 12.2020
PIT/TDR Trainer
Amazon
10.2019 - 10.2020
Learning Trainer
Amazon
05.2018 - 10.2019
Stow Warehouse Associate
Amazon
06.2017 - 05.2018
Scheduler/Attendant
Snap U Silly
02.2011 - 06.2017
District Coordinator
Professional Tutors of America
01.2006 - 02.2011
Masters of Education - Emphasis in Art
University of La Verne
Bachelor of Education - BEd - Emphasis in Art
University of La Verne
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