DEBORAH HOGAN

• Provide benefit and eligibility information

• Resolve claims and billing inquiries

• Help members find a provider and schedule appointments

• Promote preventive care and identify any gaps in care

• Ensure connection with primary care provider

• Deliver network guidance

• Guide members on using online tools • Engage members in CARE opportunities with seamless transfers

• Coordinate with employer’s external vendors

• Processed high volume of customer inquiries, enhancing customer understanding of products and services.
• Provided detailed responses to customer inquiries, ensuring clarity and meeting customer needs effectively.
• Utilized customer feedback to refine services and product offerings, contributing to improved customer satisfaction.
• Used tools and resources to identify solutions to customer problems.
• Provided customer support by phone, email.
• Made appropriate account corrections to resolve customer problems.

• Supported store management in operations by resolving customer issues and contributing to sales process, ensuring exceptional customer experience.
• Facilitated customer purchases and addressed needs to enhance satisfaction.
• Organized and stocked shelves to ensure product availability for customers.