Selene mcneil
OWINGS MILLS,Maryland
Summary
Senior customer service professional with strengths in claims processing, records verification, and clear member communication. Skilled at resolving benefit inquiries and maintaining accurate account information.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Senior Customer Service Representative
Social Security System
Baltimore, Maryland
05.2023 - Current
- Responded to member inquiries regarding benefits, contributions, and loan requirements, ensuring accurate information delivery.
- Guided members through pension, disability, and maternity benefit steps.
- Resolved service issues using clear explanations and policy guidance.
- Collaborated with branch staff to resolve pending cases and ensure timely follow-up on member requests.
- Reviewed and corrected Social Security records to maintain accurate account information.
- Processed claims documents following Social Security System service procedures.
- Verified member information against employer and contribution records.
- Coordinated with branch staff on pending cases and follow-up requests.
Guest Greeter
North West Hospital & Health Service
Randallstown, Maryland
10.2005 - Current
- Greeted visitors at hospital entrances with courteous, calm communication.
- Directed patients and families to wards, clinics, and service desks.
- Supported reception staff with waiting room enquiries and general visitor assistance.
- Answered incoming calls and relayed messages to appropriate health service staff.
- Checked visitor access requirements and followed hospital safety procedures.
- Assisted patients with wayfinding across North West Hospital & Health Service facilities.
Education
High School Diploma -
Hempstead High Scool
Hempstead, NY06-1988
Skills
- Claims processing
- Benefit adjudication
- Benefit administration
- Policy compliance
- Account auditing
- Account maintenance
- Case management
- Customer service
- Member assistance
- Issue resolution
- CRM software
- Attention to detail
- Problem solving
- Time management
- Team coordination
- Effective communication
Accomplishments
- Quality Award
Certification
- Coding
Languages
English
Professional
Timeline
Senior Customer Service Representative
Social Security System
05.2023 - Current
Guest Greeter
North West Hospital & Health Service
10.2005 - Current
High School Diploma -
Hempstead High Scool