Jasmine Vasquez
Bakersfield,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
Apoyo Financiero
Bakersfield, California
03.2023 - Current
- Conferred with customers by telephone or in person to provide information about services.
- Ensured compliance with applicable laws related to debt collection practices.
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Developed loan contracts and explained contract terms to clients.
- Reviewed loan applications for accuracy and completeness.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Receptionist
Universal Urgent Care
Bakersfield, California
09.2022 - 03.2023
- Compiled data from various sources into organized reports for management review.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted customers, answered general questions and directed to appropriate locations.
- Updated and recorded customer or client information to maintain accounts.
Cashier Team Lead
Chipotle
Bakersfield, California
10.2021 - 09.2022
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Monitored cashier performance, providing feedback as needed.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Developed strong working relationships with team members to foster collaboration.
Education
Mira Monte High School
Bakersfield, California06-2022
Skills
- Debt collection
- Customer service
- Record keeping
- Negotiation skills
- Loan processing
- Claims processing
Timeline
Senior Customer Service Representative
Apoyo Financiero
03.2023 - Current
Receptionist
Universal Urgent Care
09.2022 - 03.2023
Cashier Team Lead
Chipotle
10.2021 - 09.2022
Mira Monte High School