Patricia Malki

• Resolved customer inquiries regarding account status and payment options.
• Facilitated payment arrangements to enhance customer satisfaction and retention.
• Managed high-volume call queues while maintaining professionalism and efficiency.
• Analyzed account data to identify trends and implement collection strategies.
• Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
• Managed high-volume accounts receivable to optimize cash flow and minimize outstanding debts.
• Developed and implemented collection strategies to improve recovery rates on delinquent accounts.

Responsibilities included Warranty Claims & A/R, Invoicing,Data Entry, 10 key, phones, Customer Service and providing general administrative support

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

Multiple Hat Wearer- Answered phones and assisted the caller with whatever they needed (catalog request, pricing& product information, status of orders, claims, complaints and prepared labels for shipping

• Developed and implemented filing systems to enhance document retrieval and accessibility
• Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
• Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
• Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.