Tallinn Warble
Negaunee,MI
Summary
Experienced Client Relations expert bringing 8 years of quality performance in customer support and supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
12
12
years of professional experience
Work History
CLIENT RELATIONS SENIOR MANAGER
CAINE & WEINER COMPANY, LLC
04.2018 - 06.2024
- Facilitated communication between the company, clients, and international partners.
- Developed and maintained workflow for incoming and outgoing international files.
- Generated and reformatted complex reports using Microsoft Excel.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Enhanced client retention rates through exceptional account management and relationship building efforts.
- Worked directly with over 90 international companies to ensure the best possible outcome for clients.
CLIENT SERVICES REPRESENTATIVE
BROWN & JOSEPH LTD
06.2015 - 08.2017
- Managed a portfolio of approximately 30 high-value clients, ensuring their needs were met and fostering long-term relationships.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Provide support for sales, production, accounting, litigation, and marketing departments.
- Navigated client databases through citrix and browser to remove client burden of providing internal documents.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.
LEGAL ASSISTANT
CAINE & WEINER COMPANY, LLC
01.2014 - 06.2015
- Responsibly navigated large database containing sensitive information touching an average of 90 files per day to keep momentum on accounts.
- Organized documents to manage paper and electronic filing systems of accounts.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Ordered and evaluated Experian and TransUnion credit reports.
CRISIS HOTLINE VOLUNTEER
PATH, INC.
09.2012 - 12.2013
- Provided emotional support for diverse callers facing various challenges, displaying sensitivity to individual needs and cultural differences
- Demonstrated adaptability by responding to diverse caller needs and adjusting communication approaches based on individual situations
- Navigated a database to connect callers to approximately 40 resources within their community
- Assessed crisis situations and handled them appropriately
Education
Bachelor - Psychology
ILLINOIS STATE UNIVERSITY
Normal, IL12.2013
Skills
- Microsoft Office Suite Proficient
- Account Management
- Cross-functional Team Coordination
- Strategic Planning
- Active Listening
- Effective communicator
Summary
Driven and resourceful problem solver able to adapt to challenges and tackle projects head on. Utilizes years of client success experience and precise analytical skills to manage portfolios from big picture to fine details. Experience handling sensitive data with discretion and responsibility. I am seeking a company to invest myself in to grow within my role with possibilities for advancement.
References
- Michelle Followay, Caine & Weiner, Inc., Senior Client Relations Manager, 935 National Parkway Ste 40, Schaumburg, IL, 60173, (509)439-8658, https://www.caine-weiner.com/
- Karl Anderson, Caine & Weiner, Inc., Director of Client Relations, 935 National Parkway Ste 40, Schaumburg, IL, 60173, (847)772-7331, https://www.caine-weiner.com/
- Kelly Estrada, Sugar & Rhyme Coffeehouse, Co-Owner, 203 E. Chicago St., Elgin, IL, 60120, (847) 323-5674, https://www.sugarandrhyme.com/
Timeline
CLIENT RELATIONS SENIOR MANAGER
CAINE & WEINER COMPANY, LLC
04.2018 - 06.2024
CLIENT SERVICES REPRESENTATIVE
BROWN & JOSEPH LTD
06.2015 - 08.2017
LEGAL ASSISTANT
CAINE & WEINER COMPANY, LLC
01.2014 - 06.2015
CRISIS HOTLINE VOLUNTEER
PATH, INC.
09.2012 - 12.2013
Bachelor - Psychology
ILLINOIS STATE UNIVERSITY
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