KANESHA BURCH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in work industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Agent
Caine & Weiner
08.2023 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Offered personalized solutions to customers'' financial needs based on their individual circumstances and goals.
Work From Home Agent
Kelly Services
08.2022 - 06.2023
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences
- Resolved customer inquiries and complaints from multiple channels with moderate supervision
- Followed up with customers about resolved issues to maintain exacting standards of customer service
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
Manager
Whataburger
07.2021 - 12.2023
- Managed and motivated employees to be productive and engaged in work
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Onboarded new employees with training and new hire documentation.
Caregiver
JOHNSON FAMILY
01.2018 - 12.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Associate of Science -
DALLAS COLLEGE
Irving, TX12.2024
Skills
- Social Media Management
- Problem Solving
- People Skills
- Typing Skills
- Data Entry
- Microsoft Office
Certification
- CPM - Certified Professional Manager
- FIRST AID CPR Training
- CARGIVER
- Accounts Receivable Management
Timeline
Collections Agent
Caine & Weiner
08.2023 - Current
Work From Home Agent
Kelly Services
08.2022 - 06.2023
Manager
Whataburger
07.2021 - 12.2023
Caregiver
JOHNSON FAMILY
01.2018 - 12.2020
Associate of Science -
DALLAS COLLEGE
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