Lydia Collins
Chandler,AZ
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making significant contributions to the success of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Agent
TD Bank
Chandler
05.2020 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions
- Maintained high volume of calls and met demands of busy and productive group
- Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
Skip Tracer
Hide And Seek Recovery
Fort Worth
03.2019 - 01.2020
- Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference
- Utilized advanced research skills to uncover hidden connections between subjects and other parties, furthering case progressions
- Collected information on individuals, using numerous resources and databases.
Coordinator
Marshalls
Gilbert
01.2017 - 03.2019
- Maintained/Housekeeping, while assisting customers and associates
- Marketing merchandise, set up shelves and racks for products
- Trained associates on the sales floor and completion of transactions
- Responsible for a clean environment, cash deposits, securing the building at the end of shifts
- Time card review bi-weekly for sales associates.
Education
Silver High School
Silver City, NM01.2016
Skills
- Excel
- Windows 10
- Microsoft Teams
- Social Media Marketing
- Customer Service
- Skip Tracing
- Staff Training
- Customer Data Confidentiality
Certification
Certified Phlebotomist, El Paso, TX, 08/2017
Timeline
Collections Agent
TD Bank
05.2020 - Current
Skip Tracer
Hide And Seek Recovery
03.2019 - 01.2020
Coordinator
Marshalls
01.2017 - 03.2019
Silver High School