Latanya Thomas
Okc,OK
Summary
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.
Overview
28
28
years of professional experience
Work History
Collections Agent
Loves Corporate Office
Oklahoma City, OK
10.2013 - Current
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Participated in training sessions related to new technologies used by the company's collections department.
- Researched customer accounts for any discrepancies or outstanding payments.
- Identified opportunities for improved efficiency in the collections process.
- Maintained accurate records of collection activities in database system.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Traffic Enforcement Agent
City of New York Police Department
New York, NY
12.2004 - 08.2012
- Assisted motorists by providing directions when requested.
- Issued citations to drivers for violations of traffic regulations and laws.
- Assisted other law enforcement personnel during special events or emergencies.
- Reported hazardous conditions to appropriate authorities.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
Collections Agent
North Shore Agency
Nassau County, NY
08.1997 - 11.2004
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Explained collection policies,
- Investigated and resolved customer accounts.
Education
High School Diploma -
Bayside High School
Bayside, New York06-1995
Skills
- Critical thinking
- Search engine optimization
- Operating system expertise
- Empathy and patience
- Content management systems
- Written communication
- Multitasking Abilities
- Excel
- Spreadsheet
- Quality assurance
References
References available upon request.
Timeline
Collections Agent
Loves Corporate Office
10.2013 - Current
Traffic Enforcement Agent
City of New York Police Department
12.2004 - 08.2012
Collections Agent
North Shore Agency
08.1997 - 11.2004
High School Diploma -
Bayside High School
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