Jeimmy Talavera
Franklin,WI
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Collections Agent
AT&T Call Center
Tulsa, OK
12.2024 - 01.2026
- Managed collection efforts for overdue accounts, ensuring timely payment resolution.
- Developed and implemented effective negotiation strategies to improve customer compliance.
- Resolved customer disputes through effective communication and problem-solving techniques.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Medical Scheduler
RadNet
Tulsa, OK
12.2021 - 11.2024
- Managed appointment calendars using electronic scheduling software, ensuring accuracy and efficiency in bookings.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Packer
Amazon
Tulsa, OK
07.2022 - 02.2023
- Operated packaging machinery to prepare products for shipment efficiently.
- Ensured compliance with safety standards while handling materials and equipment.
- Collaborated with team members to streamline packing processes and improve workflow.
- Conducted quality checks on packed items to maintain high standards before dispatch.
Customer Service Representative
Alorica
Tulsa, OK
05.2018 - 10.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic, ensuring prompt service and customer satisfaction..
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Panda Express Restaurant
Tulsa, OK
02.2017 - 03.2018
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
Education
High School Diploma -
Union High School
Tulsa, OK05-2017
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Active listening
- Critical thinking
- Customer service
- Work ethic and integrity
- Patience and empathy
- Bilingual in English and Spanish
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Collections Agent
AT&T Call Center
12.2024 - 01.2026
Packer
Amazon
07.2022 - 02.2023
Medical Scheduler
RadNet
12.2021 - 11.2024
Customer Service Representative
Alorica
05.2018 - 10.2021
Cashier
Panda Express Restaurant
02.2017 - 03.2018
High School Diploma -
Union High School