Tiffany Newsome
Columbus,GA
Summary
Customer service professional specializing in claims management, billing inquiries, and policy administration. Resolve complex issues to support timely service delivery. Maintain accurate case records and follow established documentation standards.
Overview
26
26
years of professional experience
Work History
Senior Customer Service Representative
Aflac
Columbus, GA
05.2014 - Current
- Managed incoming calls from customers while providing exceptional service.
- Resolved escalated service concerns with empathy and clear communication, enhancing customer satisfaction.
- Explained Aflac benefits, policy details, and payment options to customers.
- Guided customers through enrollment steps and required insurance forms.
- Consulted with customers regarding needs and addressed concerns.
- Collaborated with claims, billing, and underwriting teams to efficiently resolve account issues.
- Reviewed claim documents for accuracy and ensured timely follow-up communication.
- Documented service interactions in customer records and case management systems.
- Supported policyholder questions on insurance coverage claims and billing matters.
Loan Application Specialist
Synovus Bank
Columbus, GA
10.2000 - 05.2014
- Reviewed loan applications to ensure adherence to policies, contributing to risk mitigation.
- Checked documentation for accuracy and completeness, facilitating timely loan processing.
- Coordinated with Synovus Bank departments for efficient application setup and configuration.
- Utilize analytical skills to identify discrepancies in financial data and resolve issues.
Customer Service Representative
TSYS Total System Services
columbus, GA
10.2000 - 01.2008
- Handled escalated customer concerns with calm, professional communication.
- Monitored service queues and prioritized case routing to enhance response times.
- Coached representatives on call handling, service standards, and policy procedures.
- Evaluated customer interactions for quality assurance and adherence to company standards.
- Trained new team members on systems, scripts, and employer service practices.
- Coordinated daily workflow for customer service team to ensure efficient operations.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ08-2013
High School Diploma -
Kendrick High School
Columbus, GA03-1998
Skills
- Billing inquiries
- Claims management
- Case management
- Policy administration
- Claims processing
- Billing reconciliation
- Client relations
- Claims management
Timeline
Senior Customer Service Representative
Aflac
05.2014 - Current
Loan Application Specialist
Synovus Bank
10.2000 - 05.2014
Customer Service Representative
TSYS Total System Services
10.2000 - 01.2008
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Kendrick High School