Amy Huerta
Joshua
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer service representative collections depart
American Steel Carports
Joshua
10.2023 - 09.2024
- Assisted customers in resolving billing inquiries, improving overall customer satisfaction and retention rates.
- Managed account collections effectively, ensuring timely payments while maintaining positive client relationships.
- Documented customer interactions and account updates in the CRM system, enhancing data accuracy for reporting.
- Processed payment arrangements and collections, ensuring compliance with company policies and improving recovery rates.
- Assisted customers in understanding outstanding balances and payment options, resulting in improved payment compliance.
- Addressed customer disputes and escalated issues when necessary, ensuring resolutions met company standards and policies.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Shipping Department Supervisor
Woodmatrix
Alvarado
04.2020 - 08.2023
- Supervised daily shipping operations, ensuring timely delivery of products and adherence to safety protocols.
- Managed inventory levels by overseeing stock counts and coordinating replenishment efforts to prevent shortages.
- Implemented process improvements that streamlined shipping workflows, reducing delays and increasing operational efficiency.
Package Handler
Amazon
Fort Worth
11.2018 - 02.2020
- Maintained a clean and safe work environment by adhering to safety procedures.
- Inspected finished products for defects before packing them into boxes or bags.
- Packaged items manually by placing in boxes and surrounding with protective materials.
- Set up jobs for lines and assisted with printing labels and packaging.
- Labeled packages and recorded items packed in preparation for shipping.
Education
New Beginnings Christian Academy
Fort Worth, TexasSkills
- Customer account management
- Billing inquiries resolution
- Collections compliance
- Payment arrangements processing
- Inventory management
- Packaging and labeling
- Data collection
- Customer service
- Payment arrangements
- Billing inquiries
Languages
Spanish
Professional
Timeline
Customer service representative collections depart
American Steel Carports
10.2023 - 09.2024
Shipping Department Supervisor
Woodmatrix
04.2020 - 08.2023
Package Handler
Amazon
11.2018 - 02.2020
New Beginnings Christian Academy