Madelyn Bordi
Merchantville,NJ
Summary
Organized, detail-focused professional known for accurate documentation, respectful customer communication, and steady execution of daily procedures. Experience includes maintaining clean spaces, handling account and patient information, and supporting smooth operations in service-driven environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service/Collections Specialist
Defi Solutions
Remote, NJ
12.2025 - 01.2026
- Managed customer collections calls for Defi Solutions loan accounts
- Used empathy and clear communication during sensitive customer conversations
- Reviewed account balances and payment histories in servicing systems
Medical Practice Assistant
Cooper Hospital
Camden, NJ
09.2023 - 11.2025
- Obtained detailed patient histories, vital signs, and measurements to inform diagnosis and treatment plans.
- Assisted healthcare professionals during patient examinations, procedures, and minor treatments to enhance patient care.
- Conducted laboratory tests to support patient diagnosis and maintained clean, organized exam rooms.
- Monitored daily operations to ensure compliance with regulatory standards and maintain quality of care.
Patient Services Rep.
Cooper Hospital
Camden, NJ
08.2022 - 09.2023
- Greeted and registered patients, scheduled appointments, and collected copays to facilitate smooth patient flow.
- Provided information and support to patients and families, enhancing their experience and understanding of care processes.
- Collaborated with healthcare teams to ensure quality service, contributing to improved patient satisfaction and care coordination.
- Maintained accurate medical records using EMR systems.
Cupcake Decorator and Pastry Finisher
Sweet Eats Bakery & Cafe
Voorhees, NJ
05.2022 - 07.2022
- Decorated pastries for daily orders at Sweet Eats Bakery & Cafe, enhancing presentation and customer satisfaction
- Maintained cleanliness of decorating tools and sanitized work surfaces, ensuring compliance with health standards
- Organized stockroom supplies for efficient access, supporting smooth operations during busy shifts
Facility Operations Team Member
Lifetime Fitness Center
Mount Laurel, New Jersey
06.2021 - 10.2021
- Sanitized surfaces, mats, and high-touch areas to ensure member safety and satisfaction during daily shifts.
- Maintained cleanliness of fitness center, locker rooms, and common areas to enhance member experience.
- Restocked towels, supplies, and cleaning materials to support seamless operations in service areas.
Sales Associate
Aunt Charlotte's Candies
Merchantville, NJ
01.2017 - 03.2020
- Operated cash register and processed sales transactions, ensuring accurate payment handling and enhancing customer satisfaction.
- Operated cash register, processed payments, and handled accurate sales transactions.
- Assisted customers with candy selections, gift assortments, and seasonal treats at Aunt Charlotte's Candies.
- Wrapped specialty boxes and prepared candy gifts for pickup and local delivery orders.
- Wrapped candy boxes for customer orders and prepared seasonal gift packages, contributing to a positive shopping experience for customers.
Education
Bachelor of Science - Biological Sciences, Chemistry, Neuroscience
Rowan University
Glassboro, NJ05-2024
High School Diploma -
Audubon High School
Audubon, NJ06-2020
Skills
- Customer Account Management
- Proficient in Microsoft Office
- Documentation management
- Oral & Written Communication
- Conflict resolution
- Detail-Oriented
- Time Management
- Ability to Work Independently
P R O J E C T S
- Etsy Shop Owner & Product Designer - MadelynBoStudio: Design, produce, and sell custom products while managing customer relationships and order fulfillment.
- Baking Business Owner - MadiCakes.Studio: Produce custom cakes and desserts while coordinating orders and schedules.
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Patient Care Technician/Assistant (CPCT/A)
- Certified Phlebotomy Technician (CPT)
Timeline
Customer Service/Collections Specialist
Defi Solutions
12.2025 - 01.2026
Medical Practice Assistant
Cooper Hospital
09.2023 - 11.2025
Patient Services Rep.
Cooper Hospital
08.2022 - 09.2023
Cupcake Decorator and Pastry Finisher
Sweet Eats Bakery & Cafe
05.2022 - 07.2022
Facility Operations Team Member
Lifetime Fitness Center
06.2021 - 10.2021
Sales Associate
Aunt Charlotte's Candies
01.2017 - 03.2020
Bachelor of Science - Biological Sciences, Chemistry, Neuroscience
Rowan University
High School Diploma -
Audubon High School