Natalie Harris
Tulsa
Summary
Dedicated Collections/Customer Support Specialist with a proven track record in conflict resolution, multitasking, and customer account management. Committed to ensuring customer satisfaction and driving timely payment processes.
Overview
18
18
years of professional experience
Work History
Collections/Customer Support Specialist
T-Mobile
Tulsa
05.2008 - 08.2026
- Resolved complex customer inquiries using T-Mobile support systems.
- Documented customer interactions accurately in the CRM system.
- Escalated unresolved issues to appropriate departments for timely resolution.
- Conducted follow-up communications to ensure customer satisfaction post-interaction.
- Maintained knowledge of T-Mobile products and services for informed support.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Managed customer accounts to ensure timely payment and reduce delinquencies.
- Evaluated credit applications for risk assessment and approval decisions.
Education
High School Diploma -
Booker T. Washington Highschool
Tulsa, OK05-1987
Some College (No Degree) - Accounting and Finance
Tulsa Community College
Tulsa, OKSkills
- Payment processing
- Debt collection
- Credit evaluation
- Customer account management
- Call center experience
- Technical troubleshooting
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Team collaboration
- Customer service excellence
- Adaptability and flexibility
- Conflict resolution
- Empathy
Timeline
Collections/Customer Support Specialist
T-Mobile
05.2008 - 08.2026
High School Diploma -
Booker T. Washington Highschool
Some College (No Degree) - Accounting and Finance
Tulsa Community College