Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantel Cohen

Jacksonville

Summary

To ensure an entry level position that will provide an opportunity to gain experience while utilizing customer service and putting my medical knowledge to great use.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Support/Collections Agent

Valor Intelligent Processing
03.2022 - Current
  • Customer support, effectively working in operational system
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Customer Service Representative/Collec

Dial America
09.2022 - 02.2023
  • Processing payments for toll violations, creating cases for high level violations, and providing assistance with online services
  • Assistance with upcoming training classes and special projects.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Updated account information to maintain customer records.

Account Specialist

Coach/Spherion Staffing
10.2021 - 12.2021
  • Determining the quickest, most effective ways to answer a client's or customer's questions
  • Effectively working in operational systems such as IBM, Count, Ripple stone, and Salesforce
  • Providing customer care support.

Security Guard

First Coast Security
08.2020 - 04.2021
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
  • Obtains help by sounding alarms
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Driver

MV Transportation Inc
09.2017 - 05.2020
  • Safely operating a transit motor vehicle
  • Providing reliable and efficient public transportation
  • Providing customer service.

Mental Health Associate

Riverpoint Behavioral Health
02.2016 - 06.2017
  • Providing service excellent
  • Monitoring observation sheets
  • Providing safe environment
  • Providing group therapy.

Education

Associate degree - Health Services Administration

Florida Career College
Jacksonville, FL
03.2014

College Degree - Medical Assistance

Everest University
Jacksonville, FL
05.2009

Skills

  • Client Confidentiality
  • Typing (Accurate 40 WPM) (4 years)
  • Payment Processing
  • Work Planning and Prioritization
  • Attention to Detail
  • Basic Mathematics
  • Clear Communication
  • Fair Debt Collections Practices
  • Pleasant Telephone Demeanor
  • Outbound Calling
  • Payment Arrangement
  • Collections
  • Collections processing

Certification

  • CPR Certification
  • BLS Certification

Timeline

Customer Service Representative/Collec

Dial America
09.2022 - 02.2023

Customer Service Support/Collections Agent

Valor Intelligent Processing
03.2022 - Current

Account Specialist

Coach/Spherion Staffing
10.2021 - 12.2021

Security Guard

First Coast Security
08.2020 - 04.2021

Driver

MV Transportation Inc
09.2017 - 05.2020

Mental Health Associate

Riverpoint Behavioral Health
02.2016 - 06.2017

Associate degree - Health Services Administration

Florida Career College

College Degree - Medical Assistance

Everest University

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Shantel Cohen