Shantel Cohen
Jacksonville
Summary
To ensure an entry level position that will provide an opportunity to gain experience while utilizing customer service and putting my medical knowledge to great use.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Support/Collections Agent
Valor Intelligent Processing
03.2022 - Current
- Customer support, effectively working in operational system
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative/Collec
Dial America
09.2022 - 02.2023
- Processing payments for toll violations, creating cases for high level violations, and providing assistance with online services
- Assistance with upcoming training classes and special projects.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated account information to maintain customer records.
Account Specialist
Coach/Spherion Staffing
10.2021 - 12.2021
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Effectively working in operational systems such as IBM, Count, Ripple stone, and Salesforce
- Providing customer care support.
Security Guard
First Coast Security
08.2020 - 04.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Driver
MV Transportation Inc
09.2017 - 05.2020
- Safely operating a transit motor vehicle
- Providing reliable and efficient public transportation
- Providing customer service.
Mental Health Associate
Riverpoint Behavioral Health
02.2016 - 06.2017
- Providing service excellent
- Monitoring observation sheets
- Providing safe environment
- Providing group therapy.
Education
Associate degree - Health Services Administration
Florida Career College
Jacksonville, FL03.2014
College Degree - Medical Assistance
Everest University
Jacksonville, FL05.2009
Skills
- Client Confidentiality
- Typing (Accurate 40 WPM) (4 years)
- Payment Processing
- Work Planning and Prioritization
- Attention to Detail
- Basic Mathematics
- Clear Communication
- Fair Debt Collections Practices
- Pleasant Telephone Demeanor
- Outbound Calling
- Payment Arrangement
- Collections
- Collections processing
Certification
- CPR Certification
- BLS Certification
Timeline
Customer Service Representative/Collec
Dial America
09.2022 - 02.2023
Customer Service Support/Collections Agent
Valor Intelligent Processing
03.2022 - Current
Account Specialist
Coach/Spherion Staffing
10.2021 - 12.2021
Security Guard
First Coast Security
08.2020 - 04.2021
Driver
MV Transportation Inc
09.2017 - 05.2020
Mental Health Associate
Riverpoint Behavioral Health
02.2016 - 06.2017
Associate degree - Health Services Administration
Florida Career College
College Degree - Medical Assistance
Everest University
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