Debra Pettiway
Rock Hill,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Collections
Williams And Fudge
Rock Hill, SC
09.2018 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Pharmacy Technician/Customer Service Representative
Walmart
York , SC
07.2015 - 09.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Assembly Line Leader
Hella Lighting
York, SC
02.2010 - 04.2014
- Boxed, labeled and transported items to support assembly operations.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
No Degree - Medical Office Assistance
York Technical College
Rock Hill, SCGED -
Lowell High School
Lowell, MA05.1979
Skills
- Customer Account Management
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Excellent Attention to Detail
- Answering Emails
- Answering Customer Questions
Timeline
Customer Service Representative Collections
Williams And Fudge
09.2018 - 07.2022
Pharmacy Technician/Customer Service Representative
Walmart
07.2015 - 09.2018
Assembly Line Leader
Hella Lighting
02.2010 - 04.2014
No Degree - Medical Office Assistance
York Technical College
GED -
Lowell High School
Similar Profiles
Peyton WilliamsPeyton Williams
IT Intern at Williams And Fudge Inc.IT Intern at Williams And Fudge Inc.
Debora De Mello HauxDebora De Mello Haux
Small Business Owner at What The FudgeSmall Business Owner at What The Fudge
Jennifer WalshJennifer Walsh
Retail Worker at Winfrey's Fudge and ChocolatesRetail Worker at Winfrey's Fudge and Chocolates
Samuel ColemanSamuel Coleman
Account Transfers Operations at LPL FinancialAccount Transfers Operations at LPL Financial
Jason JacquesJason Jacques
Regional Operations Manager at ESR Motor SystemsRegional Operations Manager at ESR Motor Systems