Jessica Moore
Duke Energy
Carthage,NC
10
years of professional experience
Led initiatives to address and resolve complex customer inquiries with efficiency. Cultivated high-quality service relationships to foster customer loyalty through tailored support. Exhibited expertise in cross-team collaboration and effective communication strategies.
Work History
Senior Customer Service Representative
1 Year 5 Months- Handle high-volume customer calls regarding billing, outages, payments, and account services.
- Research and resolve complex billing discrepancies, payment arrangements, and service concerns.
- Provide white-glove customer support while de-escalating sensitive situations.
- Educate customers on programs, rates, and account options while ensuring first-call resolution.
Customer Support Specialist
1 Year 1 Month- Resolved customer account and service issues.
- Documented customer interactions and improved workflows.
Background Specialist
2 Years- Conducted comprehensive background screening and employment verifications.
- Reviewed documentation for accuracy and compliance.
- Maintained confidentiality of sensitive information and met quality standards.
Transportation Coordinator
1 Year- Coordinated transportation logistics, ensuring timely delivery of services to clients and stakeholders.
- Developed and maintained relationships with local transportation providers to optimize service routes.
- Implemented scheduling systems to enhance efficiency in resource allocation and service delivery.
- Analyzed operational data to identify trends and improve transportation processes across the department.
Financial Counselor
1 Year 3 Months- Provided financial counseling to patients, ensuring understanding of insurance benefits and payment options.
- Analyzed patient financial data to develop personalized payment plans and improve cash flow.
- Collaborated with healthcare providers to facilitate seamless billing and collections processes.
- Educated patients on financial assistance programs, enhancing access to necessary medical services.
Verification Specialist
2 Years- Conducted thorough background checks to verify candidate information and ensure compliance with industry standards.
- Collaborated with teams to streamline verification processes, enhancing accuracy and reducing turnaround times.
- Reviewed and analyzed documentation for discrepancies, identifying potential issues before final approval.
- Trained new staff on verification protocols and best practices, fostering a culture of continuous improvement.
Education
High School Diploma
Skills
Payment Operations
Payment Processing
Salesforce
Medical Claims
Claims Processing
Benefits Verification
Documentation Review
Healthcare
Data Entry
Microsoft office
Time management
HIPAA
Quality Assurance
Communication
Problem solving
Deescalation
Microsoft office
Background investigation
Time management
Team work
Timeline
Senior Customer Service Representative
Duke Energy
03.2025 - CurrentRead More
Customer Support Specialist
Duke Energy
02.2024 - 03.2025Read More
Background Specialist
TotalMed
01.2021 - 01.2023Read More
Transportation Coordinator
Moore County DSS
01.2020 - 01.2021Read More
Financial Counselor
Pinehurst Surgical Clinic
06.2019 - 09.2020Read More
Verification Specialist
Accurate Backgrounds
01.2017 - 01.2019Read More
Excel High School
High School Diploma
Read More