Deborah Hollingsworth
Virginia Beach,VA
Summary
Proven multitasker and strong problem solver, adept in scheduling coordination and customer service excellence, honed across roles at D&J Communications and beyond. Elevated team productivity and customer satisfaction through effective communication and attention to detail, demonstrating a commitment to operational excellence and collaborative success.
Overview
17
17
years of professional experience
Work History
Dispatcher Office Assistant
D&J Communications
09.2016 - 11.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Advised regarding delays and special circumstances.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
Dispatch/ Office Manager
WCC Communications
09.2011 - 07.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cable Technician
Cab Comm
09.2006 - 07.2009
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Repaired and updated equipment to conform to company-wide standards.
- Managed scheduling requirements effectively, ensuring timely completion of all assigned tasks and appointments.
- Enhanced signal quality and network reliability with meticulous maintenance routines.
Dispatcher/Residential Cable Technician
AM Broadband
06.2000 - 06.2006
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 150 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
Education
GED - General Studies
Coastal Carolina Community College
Jacksonville, NCAssociate In Electronics Engineering Technology - Data Entry Specialist
Kee Business College
Norfolk, VA06.1994
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Multi-line phone proficiency
- Strong problem solver
- Administrative support
- Time management
- Attention to detail
- Written communication
- Documentation and recordkeeping
- Professional and mature
- Supply restocking
- Excellent communication
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
Timeline
Dispatcher Office Assistant
D&J Communications
09.2016 - 11.2017
Dispatch/ Office Manager
WCC Communications
09.2011 - 07.2016
Cable Technician
Cab Comm
09.2006 - 07.2009
Dispatcher/Residential Cable Technician
AM Broadband
06.2000 - 06.2006
GED - General Studies
Coastal Carolina Community College
Associate In Electronics Engineering Technology - Data Entry Specialist
Kee Business College
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