John Litton
Bedford,TX
Summary
Motivated individual with experience in customer service and sales. Gifted in establishing rapport and building trust with customers, leading to potential sales once their issues have been resolved. Selected to the President's Club in recognition for exceeding metric goals and outstanding customer service.
Overview
32
32
years of professional experience
Work History
Consumer Sales Associate
Verizon Communications/Frontier Communications
03.2008 - Current
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Handled customer complaints professionally, resolving issues efficiently and maintaining positive brand perception, achieving 9+ average net promoter score.
- Recognized for outstanding leadership skills by being selected to participate in company's management development program. Served as team lead, sales coordinator, and currently provide support for agents from several centers via Agent Assist and Escalations Teams chat.
Loss Verification
Small Business Administration
09.2005 - 12.2007
- Managed team of 20 responsible for determining flood zones for damaged properties after Hurricane Katrina, Rita and Wilma
- Team Lead in legal department responsible for receiving faxes from disaster victims and converting to digital format
- Accessed and evaluated damage claims from disaster victims applying for low interest loans.
Associate Pastor
Various Southern Baptist Churches
01.1992 - 06.2005
- Served as Associate Pastor to Youth at First Baptist Pasadena, TX; Central Baptist in Clovis, NM; Memorial Baptist in Houston, TX
- Served as Associate Pastor over Education at Memorial Baptist in Houston and First Baptist in Sapulpa, OK.
- Organized youth mission trips, leading to deepening their faith through experience.
- Managed volunteer teams for various ministries, ensuring effective use of resources and talents.
- Coordinated special events such as baptisms, weddings, and funerals, providing pastoral care during significant moments in congregants'' lives.
- Implemented evangelism program which included training volunteers and coordinating with Sunday School statistics.
Education
Master of Arts - Christian Education
Southwestern Baptist Theological Seminary
Fort Worth, TX01.1991
Bachelor of Science - Education
Northwestern State University
Natchitoches, LA01.1984
High School Diploma -
Pleasant Hill High School
Pleasant Hill, LA01.1979
Skills
- Goal-Oriented
- Sales Strategies
- Teamwork and Collaboration
- Active Listening
- Order Processing
- Problem-solving abilities
- Excellent Communication
- Adaptability
- Dependable and reliable
- Professionalism
- Proficient in MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consumer Sales Associate
Verizon Communications/Frontier Communications
03.2008 - Current
Loss Verification
Small Business Administration
09.2005 - 12.2007
Associate Pastor
Various Southern Baptist Churches
01.1992 - 06.2005
Master of Arts - Christian Education
Southwestern Baptist Theological Seminary
Bachelor of Science - Education
Northwestern State University
High School Diploma -
Pleasant Hill High School
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