Deborah Ihn
Wales
Summary
Senior Mortgage Loan Processor offering vast knowledge of Mortgage Banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. Able to provide excellent customer service while handling a large file volume. Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
21
21
years of professional experience
Work History
Retail Loan Servicer
Bank Five Nine
04.2024 - Current
- Contributed to a positive work environment by maintaining open communication channels with colleagues and offering assistance when needed.
- Enhanced customer satisfaction by efficiently handling inquiries, addressing concerns, and providing timely updates on loan status.
- Responsible for daily loan fundings ensuring the loans balanced using Excel.
- Assisted in balancing general ledgers.
- Provide excellent customer service through verbal and email.
- Maintenance on customer accounts.
Senior Mortgage Loan Processor
Wisconsin Mortgage Corporation
08.2009 - 04.2024
- Maintain strict confidentiality of bank records and client information
- Prioritize work flow by commitment date and closing date to ensure timelines are met
- Gather clients bank statements, income documents and other necessary information
- Review client information for submission to underwriting for review of risk
- Follow Fannie Mae and Freddie Mac guidelines for purchase by investors
- VA Loan Specialist with a vast knowledge of VA Loans
- Read and follow AUS Findings
- Effectively able to communicate and work with underwriters
- Able to communicate to the clients from start to finish of loan process including delivery of the final CD
- Handle any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Senior Post Closing Specialist / Secondary Marketing Specialist
Wisconsin Mortgage Corporation
05.2003 - 08.2009
- Researched and cleared title issues and discrepancies
- Maintained current loan and pricing information on the online banking website
- Audited closed loan files for accuracy for purchase by the investors
- Cleared any post closing discrepancies
Education
Business Finance -
Waukesha County Technical College
Pewaukee, WISkills
- Excellent Knowledge of Government Loans
- Strong Mortgage Banking Ethics
- Goal-oriented
- Positive attitude
- Knowledge of Encompass
- Closing Documentation
Accomplishments
Named Government Loan Specialist for knowledge in Federal VA, FHA, USDA and Wheda loans
Effectively create and maintain relationships with title companies, appraisers, real estate agents and loan officers.
Timeline
Retail Loan Servicer
Bank Five Nine
04.2024 - Current
Senior Mortgage Loan Processor
Wisconsin Mortgage Corporation
08.2009 - 04.2024
Senior Post Closing Specialist / Secondary Marketing Specialist
Wisconsin Mortgage Corporation
05.2003 - 08.2009
Business Finance -
Waukesha County Technical College
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