Summary
Overview
Work History
Education
Skills
Certification
English-Spanish
Languages
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Mario G Bonola

Mario G Bonola

Fontana,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any job position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Loan Originator

Self Employed
10.2021 - Current
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Collaborated with other departments to promptly process loan applications.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Advised clients on mortgage, education and personal loans.

Real Estate Broker

Self Employed
04.2000 - Current
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Arranged for inspections and surveys of sold properties.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Generated leads and qualified prospects, facilitating smooth property transactions.
  • Monitored contract execution to verify complete fulfillment of terms.

Restaurant Owner/Operator

Boscoso Italian Restaurant
01.2007 - 11.2010
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Supervised daily activities of restaurant and 32 employees.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.

Food Service Supervisor

Coco's Restaurant
07.1995 - 04.2000
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Cook Shift Leader

Coco's Restaurant
07.1993 - 07.1995
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Maintained food safety and sanitation standards.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Trained and supervised cooking staff to expertly meet daily needs.

Cook Manager

Sizzler Restaurant
10.1985 - 10.1993
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

GED -

San Bernardino Valley College
San Bernardino, CA
08.1997

Skills

  • Credit Limit Establishment
  • Government Standards
  • Payoff Planning
  • Financial Information Monitoring
  • Fraud Prevention and Detection
  • Anti Money Laundering (AML)
  • FHA Loan Processes
  • Wire Transfer
  • Closing Documentation
  • Oral and Written Comprehension
  • Team Player
  • Credit Bureau Contact
  • Credit Reporting Software
  • Financial Analysis Aptitude
  • Invoice Preparation
  • Sales Pipeline Maintenance
  • Loan Evaluations
  • Critical Thinking
  • Economics Understanding
  • Excellent Time Management
  • Sales Expertise
  • Resolve Paperwork Errors
  • Accounting Softwares
  • Loan Application Management
  • Loans
  • Active Listening
  • Banking
  • Credit Card Transaction Processing
  • Financial Advising
  • Financial Accounting
  • Financial Arrangement Negotiation
  • CRM Software Use
  • Credit Limit Establishment
  • Financing Requirements
  • Fair Housing Laws Knowledge
  • Home Inspections
  • Home Evaluations
  • Asset Valuation
  • Legal Requirements
  • Home Sale Guidance
  • Real Estate Industry Understanding
  • Real Estate Lending Processes
  • Home Tours
  • Listing Preparation
  • Senior Real Estate Specialist (SRES)
  • Show Properties
  • Mortgaging

Certification

  • ABR - Accredited Buyer's Representative

English-Spanish

I'm fluent in english and Spanish, reading writing and understanding.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Loan Originator

Self Employed
10.2021 - Current

Restaurant Owner/Operator

Boscoso Italian Restaurant
01.2007 - 11.2010

Real Estate Broker

Self Employed
04.2000 - Current

Food Service Supervisor

Coco's Restaurant
07.1995 - 04.2000

Cook Shift Leader

Coco's Restaurant
07.1993 - 07.1995

Cook Manager

Sizzler Restaurant
10.1985 - 10.1993

GED -

San Bernardino Valley College
Mario G Bonola