Deborah Johansen
Jupiter,FL
Summary
Patient access specialist with 32 years of experience in patient registration and operational workflow management. Expertise in enhancing patient satisfaction through attention to detail and effective communication. Proven ability in customer service, team leadership, and patient relations, resulting in improved service quality. Skilled in managing patient data and ensuring compliance with privacy regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Specialist-Lead
Ensemble Health Partners
Jupiter, FL
06.2025 - Current
- Greeted patients and visitors in person and via telephone, ensuring a welcoming atmosphere.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Assisted with pre-registration activities by verifying demographics and insurance details.
- Processed patient co-pays, deductibles, and other payments, maintaining precise financial records.
- Addressed patient inquiries and concerns, resolving issues promptly and empathetically.
- Obtained necessary signatures for privacy laws and consent for treatment efficiently.
- Monitored waiting areas to maintain comfort and safety for patients and visitors.
- Coordinated with clinical staff to enhance patient flow, reducing wait times and improving satisfaction.
Patient Access Specialist
Jupiter Medical Center-Admitting Department
Jupiter, Florida
06.2024 - 06.2025
- Facilitated efficient patient check-in and registration processes.
- Managed patient data entry in electronic health record systems.
- Coordinated appointment scheduling for various medical services.
- Assisted with insurance verification and eligibility inquiries for patients.
- Ensured compliance with privacy regulations during all patient interactions.
- Collaborated with administrative staff to enhance operational workflows.
- Provided exceptional customer service to improve overall patient experience.
- Processed incoming referrals according to established guidelines.
Patient Access Specialist-Front Office Supervisor
Atlantis Orthopedics
Palm Beach Gardens, Florida
04.2012 - 06.2025
- Scheduled patient appointments and managed daily clinic operations efficiently.
- Processed patient registrations and maintained accurate electronic health records.
- Coordinated patient communications and delivered exceptional customer service.
- Assisted with pre-authorization requests for medical procedures and treatments.
- Collaborated with healthcare providers to ensure seamless patient flow.
- Educated patients on financial responsibilities and available payment options.
- Verified patient insurance coverage and collected copays during registration.
- Implemented office policies to enhance patient experience and service quality.
Patient Access Specialist
Gary Tobis, Internal Medicine
Tequesta, FL
03.2011 - 04.2012
- Facilitated efficient patient check-in and registration processes.
- Managed data entry for patient records in electronic health systems.
- Coordinated appointment scheduling across multiple medical services.
- Assisted patients with insurance verification and eligibility inquiries.
- Ensured compliance with HIPAA regulations during patient interactions.
- Collaborated with administrative staff to optimize operational workflows.
- Provided outstanding customer service to enhance overall patient experience.
- Educated patients on financial policies and various payment options.
Education
Certification of Completion/Medical Coding
Cogliano Training Center,Inc
Florida (On-Line)12.2010
High School Diploma -
East Side High
New JerseySkills
Compassionate patient support
Collaboration with staff
HIPAA compliance
Patient information management
- Positive relationship building
Certification
• Certification: Medical Office Assistant, Medical Coding (2010); CRCR- Certified Revenue Cycle Representative (2025); American Heart Association, BLS (2025)
Timeline
Patient Access Specialist-Lead
Ensemble Health Partners
06.2025 - Current
Patient Access Specialist
Jupiter Medical Center-Admitting Department
06.2024 - 06.2025
Patient Access Specialist-Front Office Supervisor
Atlantis Orthopedics
04.2012 - 06.2025
Patient Access Specialist
Gary Tobis, Internal Medicine
03.2011 - 04.2012
Certification of Completion/Medical Coding
Cogliano Training Center,Inc
High School Diploma -
East Side High