Deborah Johnson
Akron,OH
Summary
Dynamic professional with strong analytical and communication abilities, eager to excel in a technical support environment. Possesses a solid understanding of problem-solving techniques and customer service principles, ensuring effective resolution of client issues. Committed to leveraging and enhancing technical troubleshooting skills while delivering exceptional customer service. Prepared to contribute to team success and drive positive outcomes through a proactive approach to challenges.
Overview
2
2
years of professional experience
Work History
Alarm Monitor
Securitas Technology-Uniontown, OH
Uniontown, OH
11.2025 - Current
- Assigned to the remote armorer's que
- Downloading into remote panels to arm and disarm sites
- Follow-up with customers of any issues
- Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premises, notify the authorities, and call a list of contacts. Logs all information into the automation system immediately and accurately
- Answers the multi-line telephone system
- Always ensure confidentiality of customer information
Residential Supervisor
Oriana House, Inc.-Akron, OH
Akron, OH
01.2025 - 11.2025
- Supervises the daily activities of clients while in the facility to include, but not limited to: clean up, signing in and out of the facility, recreation, visitation, and mealtimes.
- Accurately accounts for the whereabouts of each client by conducting and documenting facility whereabouts three (3) times per shift in accordance with Agency policy and procedures.
- Maintains an active presence on the floor (common and dorm areas) by conducting frequent circulations of the facility at a minimum 60-minute interval.
- Consistently adheres to, enforces, and effectively implements Agency and program policies and procedures and keeps current of any changes in policies and procedures.
- Completes scheduled activities including, but not limited to: intakes, random alco-sensor tests, urine drug screens, dorm searches, pat downs, and emergency drills (fire, tornado, etc.) in accordance with established policies and procedures.
- Conducts testing and collects urine specimens in accordance with Agency policy and procedure.
Medical Screener
Octapharma Plasma-Akron, OH
Akron, OH
05.2024 - 12.2024
- Primary patient screener for large plasma center. First point of customer contact; responsible for ensuring accurate documentation of patient vitals and safe donation experience. Ensure all equipment undergoes daily rigorous quality controls and prepare/guide patients through entire donation process for a seamless experience.
Plasma Processor
Grifols Plasma Donation Center-Akron, OH
Akron, OH
02.2024 - 05.2024
- I worked as lab technician as well as donor floor technician. Ensured best practice compliance for plasma processing and supported entire processing/shipping process. Worked on donor floor to ensure fast, safe patient disconnections after plasma donations were complete. I brought customer focus and teamwork to all aspects of my job.
Education
Remington College
02-2009
Skills
- Call prioritization
- CCTV monitoring
- Incident reporting
- Document preparation
- Alarm systems
- Emergency procedures
- Video surveillance
- Emergency dispatch
- Quick response
- Emergency call routing
- Emergency alarm monitoring
- Stress tolerance
Timeline
Alarm Monitor
Securitas Technology-Uniontown, OH
11.2025 - Current
Residential Supervisor
Oriana House, Inc.-Akron, OH
01.2025 - 11.2025
Medical Screener
Octapharma Plasma-Akron, OH
05.2024 - 12.2024
Plasma Processor
Grifols Plasma Donation Center-Akron, OH
02.2024 - 05.2024
Remington College