Photography & Editing
Hi, I’m
Karen Goforth
Ringgold,GA
Summary
Accomplished professional with a proven track record in emergency response and security, including a pivotal role at Dependable Security Systems. Expert in emergency dispatch and alarm monitoring, complemented by exceptional problem-solving abilities and a professional demeanor. Demonstrated reliability in high-stakes environments, ensuring swift, accurate responses that enhance safety and operational efficiency.
Overview
18
years of professional experience
1
Georgia Crime Information Center Certificate (GCIC)
Work History
Dependable Security Systems
Alarm Monitor
05.2008 - Current
Job overview
- Monitored commercial and residential Burglary/Fire/Medical/Hold Up/Temperature Alarms. Open/Close delinquent.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties in a timely and professional manner.
- Documented all alarm activity and maintained accurate records.
- Answered incoming calls. Opened service tickets for repairs and helped with troubleshooting.
- Received Customer Payments/Merchant Center Transit
- Experienced in using office equipment such as copy machine/fax/multi-line phones. Computers.
- Data entry, creating new customer accounts, updating current customer accounts in MASTERMIND MONITORING Version 6.42.01
- Scanned customer files and saved them in the computer/backed up files. Filed customer folders in filing cabinet.
- Occasionally used Excel to record part numbers and prices for tax purposes.
- Sent open/close reports to customer's by request.
Catoosa County Sheriff's Office
Jailer
04.2007 - 05.2008
Job overview
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Examined incoming and outgoing mail to detect contraband.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
Catoosa County Sheriff's Office
911 Emergency Dispatcher
01.2007 - 04.2007
Job overview
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
Ringgold High SchoolRinggold
High School Diploma
06.1990
Georgia Public Safety Training Center Forsyth, GA
Certificate from Basic Jail Officer
01.2008 - 01.2008
Skills
- Call prioritization
- Emergency Dispatch
- Emergency alarm monitoring
- Quick Response
- Time Management
- Problem-solving abilities
- Punctuality
- Reliability
- Cooperative Attitude
- Data Entry
- Professional Demeanor
Certification
State of Tennessee Department of Commerce and Insurance
Georgia Crime Information Center (GCIC) Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Genealogy Research
Converting VHS tapes to Digital
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Healthcare benefitsPaid sick leave401k matchWork from home optionPaid time offWork-life balanceSoftware
Microsoft Windows
Email - Gmail, Yahoo, Outlook, AOL
Windows Media Player
Windows Movie Maker
Social Media - Facebook, Twitter, Instagram, Pinterest
Adobe Light Room
Timeline
Alarm Monitor
Dependable Security Systems
05.2008 - Current
Georgia Public Safety Training Center
Certificate from Basic Jail Officer
01.2008 - 01.2008
Jailer
Catoosa County Sheriff's Office
04.2007 - 05.2008
911 Emergency Dispatcher
Catoosa County Sheriff's Office
01.2007 - 04.2007
Ringgold High School
High School Diploma
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