DEBORAH JOHNSON
Minneapolis,MN
Summary
- I worked for UHC for 8 years in provider services and needed a change. Objective is a Warehouse worker position. Highly experienced and results-driven professional
- 15+ years of customer service
- Financial expertise
- OSHA 10 CERTIFICATE
- WAREHOUSE FUNDAMENTAL TRAINED
- FORKLIFT CERTIFICATE
Overview
22
22
years of professional experience
1
1
Certification
Work History
Provider Service Advocate
UnitedHealth Care
09.2018 - 10.2025
- Specialized in advanced claim issues and denials, leveraging deep knowledge of CPT, ICD-10 codes, and medical billing to analyze root causes and ensure accurate payment.
- Resolved complex claims, benefits, and prior authorization issues for providers, consistently striving for a high rate of one-call resolution (OCR) and minimizing provider friction.
- Managed a dedicated book of business by nurturing positive, long-term relationships with provider groups, establishing trust and serving as the primary advocate for prompt and accurate service delivery.
- Contributed to process improvement by joining the Innovation Pod, testing and providing essential feedback on new claims-related internal systems (e.g., Spire system).
Compliance Analyst, Centralized Disclosure Desk
HomeServices Lending of America
11.2016 - 03.2018
- Ensured strict regulatory compliance by accurately preparing and distributing Initial Loan Estimates (LEs) and Initial Closing Disclosures (CDs) post-rate lock.
- Managed the Change of Circumstance (CoC) process, ensuring all loan changes were documented and disclosed promptly to maintain compliance with TRID and other federal regulations.
Insurance Agent
Bankers Life
10.2014 - 11.2015
- Achieved comprehensive product knowledge across a diverse portfolio, successfully selling policies including Long Term Care, Medicare Supplements, and Critical Illness.
DSC Health Sales Agent
Assurant Health / Kelly Services
11.2014 - 01.2015
- Licensed in 16 states to sell policies through the Federal Marketplace.
- Recognized as one of the top three agents to exceed the 1st tier bonus requirement during the term.
Mortgage Loan Closer / Loan Doc Specialist IV
Wells Fargo Home Mortgage Joint Venture
08.2003 - 01.2015
- Managed a high-volume pipeline (60-120 loans) to successfully close all types of mortgage loans, utilizing expertise to ensure all closing documents met regulatory standards.
- Trained colleagues and Underwriters (UW) on specialized file types (e.g., Bond Loans), acting as a subject matter expert in loan documentation and compliance.
- Processed a high-volume pipeline (16-45 pending sales), ordering and reviewing documentation for FHA, VA, Conventional, and Bond file types.
Education
Associate of Science - Liberal Arts in Education
Century Community College
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Inver Hills Community College
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University of Minnesota - Duluth
MNSkills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Communication
Certification
Osha Certificate
Fork lift Certificate
Warehouse Certificate
Timeline
Provider Service Advocate
UnitedHealth Care
09.2018 - 10.2025
Compliance Analyst, Centralized Disclosure Desk
HomeServices Lending of America
11.2016 - 03.2018
DSC Health Sales Agent
Assurant Health / Kelly Services
11.2014 - 01.2015
Insurance Agent
Bankers Life
10.2014 - 11.2015
Mortgage Loan Closer / Loan Doc Specialist IV
Wells Fargo Home Mortgage Joint Venture
08.2003 - 01.2015
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Inver Hills Community College
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University of Minnesota - Duluth
Associate of Science - Liberal Arts in Education
Century Community College