DEBORAH JOHNSON
Minneapolis,MN
Summary
- I worked for UHC for 8 years in provider services and needed a change. Objective is a Warehouse worker position. Highly experienced and results-driven professional
- 15+ years of customer service
- Financial expertise
- OSHA 10 CERTIFICATE
- WAREHOUSE FUNDAMENTAL TRAINED
- FORKLIFT CERTIFICATE
Overview
22
22
years of professional experience
1
1
Certification
Work History
Provider Service Advocate
UnitedHealth Care
Minnetonka, MN
09.2018 - 10.2025
- Specialized in advanced claim issues and denials, leveraging deep knowledge of CPT, ICD-10 codes, and medical billing to analyze root causes and ensure accurate payment.
- Resolved complex claims, benefits, and prior authorization issues for providers, consistently striving for a high rate of one-call resolution (OCR) and minimizing provider friction.
- Managed a dedicated book of business by nurturing positive, long-term relationships with provider groups, establishing trust and serving as the primary advocate for prompt and accurate service delivery.
- Contributed to process improvement by joining the Innovation Pod, testing and providing essential feedback on new claims-related internal systems (e.g., Spire system).
Compliance Analyst, Centralized Disclosure Desk
HomeServices Lending of America
Golden Valley, MN
11.2016 - 03.2018
- Ensured strict regulatory compliance by accurately preparing and distributing Initial Loan Estimates (LEs) and Initial Closing Disclosures (CDs) post-rate lock.
- Managed the Change of Circumstance (CoC) process, ensuring all loan changes were documented and disclosed promptly to maintain compliance with TRID and other federal regulations.
Insurance Agent
Bankers Life
Edina, MN
10.2014 - 11.2015
- Achieved comprehensive product knowledge across a diverse portfolio, successfully selling policies including Long Term Care, Medicare Supplements, and Critical Illness.
DSC Health Sales Agent
Assurant Health / Kelly Services
Plymouth, MN
11.2014 - 01.2015
- Licensed in 16 states to sell policies through the Federal Marketplace.
- Recognized as one of the top three agents to exceed the 1st tier bonus requirement during the term.
Mortgage Loan Closer / Loan Doc Specialist IV
Wells Fargo Home Mortgage Joint Venture
Eden Prairie, MN
08.2003 - 01.2015
- Managed a high-volume pipeline (60-120 loans) to successfully close all types of mortgage loans, utilizing expertise to ensure all closing documents met regulatory standards.
- Trained colleagues and Underwriters (UW) on specialized file types (e.g., Bond Loans), acting as a subject matter expert in loan documentation and compliance.
- Processed a high-volume pipeline (16-45 pending sales), ordering and reviewing documentation for FHA, VA, Conventional, and Bond file types.
Education
Associate of Science - Liberal Arts in Education
Century Community College
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Inver Hills Community College
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University of Minnesota - Duluth
MNSkills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Communication
Certification
Osha Certificate
Fork lift Certificate
Warehouse Certificate
Timeline
Provider Service Advocate
UnitedHealth Care
09.2018 - 10.2025
Compliance Analyst, Centralized Disclosure Desk
HomeServices Lending of America
11.2016 - 03.2018
DSC Health Sales Agent
Assurant Health / Kelly Services
11.2014 - 01.2015
Insurance Agent
Bankers Life
10.2014 - 11.2015
Mortgage Loan Closer / Loan Doc Specialist IV
Wells Fargo Home Mortgage Joint Venture
08.2003 - 01.2015
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Inver Hills Community College
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University of Minnesota - Duluth
Associate of Science - Liberal Arts in Education
Century Community College