Deborah Juan Bautista
Russellville,AR
Summary
Analytical and strategic team member with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Hardworking leader with 3 years of small-business establishment serving experience. Expert in training employees in Point of Sales system with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales.
Overview
5
5
years of professional experience
Work History
Head Waiter
Linh's Vietnamese Cuisine
Russellville, AR
10.2019 - 08.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs increasing personal sales by 10%
- Established work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
Crew Member/Certified Crew Trainer
McDonald's
Paris, AR
02.2017 - 06.2018
- Trained 50% of new team members
- Operated check stand equipment including cash register and scanner
- Operated other areas of restaurant in set up, cleanup, prep work and equipment maintenance
Certified Nursing Assistant (CNA)
Paris Health And Rehabilitation
Paris, Ar
06.2015 - 02.2017
- Maintained patient privacy, safety, protection, and confidentiality for over 50 residents
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
Bachelor of Science -
University of Arkansas At Little Rock
Little Rock, ARAssociate of Arts - General Education
University of Arkansas Community College-Morrilton
Morrilton, AR12.2021
Skills
- Quick learner and hard-working
- Transactions and Cash Handling
- Phone Inquiries
- Billing and Payment Processing
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Privacy and Confidentiality
Timeline
Head Waiter
Linh's Vietnamese Cuisine
10.2019 - 08.2021
Crew Member/Certified Crew Trainer
McDonald's
02.2017 - 06.2018
Certified Nursing Assistant (CNA)
Paris Health And Rehabilitation
06.2015 - 02.2017
Bachelor of Science -
University of Arkansas At Little Rock
Associate of Arts - General Education
University of Arkansas Community College-Morrilton
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