Deborah Kellough

• Performed quality control tests on MRI scanners to ensure accuracy of images.
• Maintained a safe work environment by following hospital policies and procedures related to infection control practices.
• Inspected MRI machines regularly for any problems or malfunctions that may affect image quality or safety of patients and staff members.
• Assisted MRI Technologist with patient preparation and positioning for imaging procedures.
• Ordered supplies necessary for daily operations within the MRI department.
• Educated patients on procedure protocol prior to scanning to reduce anxiety levels during exam.
• Maintained accurate records of patients' exams, including patient history, vital signs, medications, allergies and other information required for billing purposes.
• Set up and operated MRI scanner, including selecting appropriate imaging parameters, adjusting coils, and ensuring proper functioning of equipment.
• Ensured cleanliness of all examination rooms before and after each scan was completed.

Responsible for pre-registering MRI patents; collect, verify, and enter patient demographics into hospital record; Answer phones from various doctors offices, schedule patient appointments, verify insurances, check-in patients

• Verified patient identification prior to scanning process to ensure correct results are obtained from exam.

• Identified opportunities for process improvement within the customer service department.
• Managed incoming calls from customers seeking assistance with their orders or other services.
• Greeted customers and answered inquiries in a professional manner.
• Resolved customer complaints promptly and efficiently.

Prepare patients for radiology X-ray/US examinations and explained their types of exams; create diagnostic x-rays in both film and computed radiography; verify all patient information and following HIPPA confidentiality clause resulting in an easy and organized patient flow