Deborah Kelly

• Performing daily analysis on all measures and requirements dealing with the Surgery Specialty Clinics which include, the Encounter Action Required Report (EARR), Missed Opportunities/No Shows, Clinic Utilization (CUSS), Recall report, NEAR report, Clinic Access Tool, and Consults
• Serves as the Subject Matter Expert (SME) for all Surgical Service Access measures and represent Surgery Service at all Access related meetings, at the direction of the Administrative Officer and Chief, Surgery.
• Serves as SME and auditor for workflow processes related to patient care delivered in Surgery Specialty Clinics and ensures that daily reconciliation of all workflow processes within the Surgery Specialty Clinics occurs.
• Serves as the primary contact for the creation of new clinic grids, and the modification of current clinic grids, working with both the clerical and clinical staff to develop optimal grids to best utilize their time slots and availability.
• Use the Clinic Access Tool and CUSS Report on a routine basis to determine if appropriate clinic usage is taking place, and if revisions to clinic structures are necessary.
• Tracks the status of all consults to the Surgical Service and apprises the relevant section chief of consults that are unresolved at agency specified time points specified all fee-basis/non-VA care consult requests in Surgery Service, maintaining a database for monitoring purposes.
• Serves as the SME for all components of Practitioner Productivity as reported by the Office of Productivity, Efficiency and Staffing (OPES) and uses the Physician Productivity Cube, and other related data sources, to conduct productivity analysis.
• Conducts regular reviews of the DSS labor mapping, meeting with Surgery Section Chiefs to determine appropriate mapping, and adjusting allocations as necessary to ensure clinical time is being appropriately captured.
• Serves as the primary Surgery Service contact person for the Health Information & Management Service (HIMS), for purposes of addressing delinquencies and errors identified in Medical Record entries.

-Provides direct care to patients in in the endoscopy suite and occasionally the ICU, OR, ER, or wards, as necessary
-Assisted the staff with complex specialized procedures such as EUS’s and EGD's
-Proficient with GI endoscopic equipment and ensure proper performance of endoscopic equipment
-Documents care and observations on appropriate tools, forms, or electronic databases
-Maintains and cleans endoscopic equipment according to both manufacturer specific instructions and departmental Standard Operating Procedures
-Maintains the cleanliness and proper working condition of all equipment, reports non-working equipment to appropriate personnel, and stocks an adequate level of sterile and non-sterile supplies to balance supply and demand
-Implement infection control standards as required per mandatory training and unit specific standards
-Assists the gastroenterologist with all invasive procedures. Serves in a circulating capacity on all types of endoscopic procedures requiring complete knowledge of associated procedures, equipment and instrumentation
-Provides patient education for upcoming procedure
-Assists with clinic access contingency plans by adjusting appointment times, location, or dates
-Collaborate, communicate, and demonstrate customer service skills and interpersonal skills with all healthcare professionals to ensure quality and continuity of care
-Performs full range of clerical duties including scheduling appointments for procedures, clinic visits and pre-colon
-Provides administrative support to the GI Physician's and Fellow's in Clinic.
-Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.
-Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
-Worked with Lumen Case manager to track open consults in Consult Manager.

• Wrapped trays, instrument packs, and sets.
• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
• Picked instruments and supplies for surgeries.
• Verified and maintained proper documents and records for sterilization.
• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
• Recorded biologicals and test results.
• Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
• Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.

• Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
• Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
• Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
• Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
• Maintained safe working environments by adhering to safety protocols and reporting hazards.
• Created safe operating environments for invasive and non-invasive procedures.
• Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
• Collected, prepared and disposed of medical specimens.
• Monitored patient vital signs to alert surgeons to any changes.
• Performed post-operative care by moving patients to recovery and monitoring condition.
• Completed continued education units yearly to stay up to date on surgical technology and meet organizational requirements.
• Prepared instruments for terminal sterilization and reset surgical suites for next procedure.