Deborah Kelly

Managed daily operations within the facility by supporting continuous delivery of excellent services and care. Coordinate the surgical schedules by communicating with our doctors in NY, NJ, CT and PA on a daily bases to ensure proper scheduling within our facilities and hospitals for upcoming surgeries. Updated daily logs to track information movements. Purged outdated files. Held daily team meetings to ensure all staff are communicating properly and addressed all concerns. Completed reports, emails, memorandum, letters and releases. Designed training procedures and created training manuals for the facility to help new staff acclimate quickly. Cross trained staff to increase productivity within the center. Increased company efficiency by implementing several process improvements. Maintained 100% compliance with all hospital and government regulations. Efficiently performed insurance verification and pre-certification and pre-authorization functions. Negotiated Medicaid rates with insurance companies that the ASC was non par with to continue focusing on the growth and profit of the company. Directed the installation of improved work methods and procedures to achieve facility objectives. Filed appeals for rejected claims. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Observed strict confidentiality and safeguarded all patient-related information. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Acquired insurance authorizations for procedures and tests ordered by the attending physicians. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Accurately entered procedure codes, diagnosis codes and patient information into billing software and EMR systems. Consistently ensured proper coding, sequencing of diagnoses and procedures. Acted as a liaison between the outside surgical coordinators, business department, billers and third party payers in resolving billing and reimbursement accuracy. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Interpreted medical reports to apply appropriate ICD-9 and ICD-10, CPT-4 and HCPCS codes.

Carefully reviewed medical records for accuracy and completion as required by insurance companies. Acquired insurance authorizations for procedures and tests ordered by the attending physicians. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.

• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
• Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Evaluated employee job performance and motivated staff to improve productivity.
• Filling staffing needs according to payroll, driving sales, security, hiring and terminating employees within HR guidelines, problem solving, daily conflict management, training of all customer front facing employees.
• Protecting company assets
• Training and development of new employees.
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
• Completed closing procedures each night which includes balancing tills and processing deposits as well as reconciling financials for the end of day.

• Provide an independent, objective assessment of entire operations using custom criteria specific to each location.
• Provide detailed feedback which is used to evaluate cleanliness, customer service, safety and loss prevention.
• Help identify operational, policy, procedural and training changes or improvements that can be made.
• Create reports and also document staff behavior that should be coached or developed, as well as acknowledged and awarded.

• Filling staffing needs according to payroll, driving sales, security, hiring and terminating employees within HR guidelines, problem solving, daily conflict management, training of all customer front facing employees.
• Protecting company assets
• Training and development of new employees.

• Assisting incoming phone calls from customers who required assistance with.
• problem orders and placing orders.
• Working independently to supervise other chat room employees to ensure they were providing superior customer service.
• Monitored and evaluated calls, emails and chat communications between employees and customers. 

• left at time of promotion to Sales Manager for the Long Island District.
• Job Details: Employee staffing, ordering products, merchandising, Customer relations, training staff on being successful employees and the importance of providing excellent customer service, implementing Plano grams, payroll, employee relations within the store, keeping company structure and enforcing company policy, resolving any and all staff issues, basic store functions when the store manager was not present.
• Loss prevention
• Implemented monthly store meetings to keep all of the store managers , assistants and team leads informed to prevent communication problems within the workplace.