Diana Palacios
Forest Hills,NY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Long Island Mohs Surgery
04.2024 - Current
- Prepare patients for Mohs surgery, assist during surgery, and give patients post-op instructions.
- Obtain client medical history, medication information, symptoms, and allergies.
- Explain procedures to patients to reduce anxieties and increase patient cooperation.
- Prepare lab specimens for diagnostic evaluation.
- Educate patients about medications, procedures, and care plan instructions.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform medical records management, including filing, organizing and scanning documents.
Medical Assistant
Lance H. Brown M.D.
05.2023 - 04.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
The Aesthetic Center for Plastic Surgery
01.2022 - 04.2023
- Sanitized, restocked, and organized operating rooms and medical equipment.
- Documented vital signs and assisted nurses with patient care overnight.
- Assisted in changing patients into post op garments.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
Cigna Dental
08.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Medical Assistant
Harris County Public Health
09.2020 - 08.2021
- Performed clinical tasks such as administering of vaccinations, collected and prepared laboratory specimens, and conducted basic patient assessments as per the licensed healthcare provider's orders.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured examination rooms and medical equipment were clean, sanitized, and organized, while adhering to health and safety regulations.
Medical Assistant
NYU Langone Long Island
09.2012 - 08.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in/out, scheduled appointments, and obtained copays.
- Obtained prior authorizations for radiological tests and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
David Becker M.D.
10.2010 - 09.2012
- Prepared patients for Mohs surgery and assisted during surgery.
- Explained post op instructions to patients.
- Sanitized, restocked, and organized exam rooms and surgical instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Lance H. Brown M.D.
03.2010 - 10.2010
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in procedures ranging from lasers to injectables and surgical procedures such as Mohs and excisions.
Medical Assistant
David Becker M.D.
05.2009 - 02.2010
- Prepared patients for Mohs surgery and assisted during surgery.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Family Medical Practice of LI, PC
11.2007 - 05.2009
- Checked patient in/out, answered phones, scheduled appointments, among other clerical duties.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Medical Assistant -
Suburban Technical School
Hempstead, NY11.2007
Skills
- Patient Scheduling
- HIPAA Compliance
- Intake control
- Patient Flow Management
- Data Entry
- Medical Terminology
- Phlebotomy
- Medical office administration
- Indirect Patient Care
- Payment Collection
- Team management and supervision
- EMR / EHR: Epic, EMA, Nextech
- Clinical and administrative support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Long Island Mohs Surgery
04.2024 - Current
Medical Assistant
Lance H. Brown M.D.
05.2023 - 04.2024
Medical Assistant
The Aesthetic Center for Plastic Surgery
01.2022 - 04.2023
Customer Service Representative
Cigna Dental
08.2021 - 01.2022
Medical Assistant
Harris County Public Health
09.2020 - 08.2021
Medical Assistant
NYU Langone Long Island
09.2012 - 08.2020
Medical Assistant
David Becker M.D.
10.2010 - 09.2012
Medical Assistant
Lance H. Brown M.D.
03.2010 - 10.2010
Medical Assistant
David Becker M.D.
05.2009 - 02.2010
Medical Assistant
Family Medical Practice of LI, PC
11.2007 - 05.2009
Medical Assistant -
Suburban Technical School
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