Deborah Koepnick
Fairborn,OH
Summary
Detail-oriented Alarm Monitoring Specialist with expertise in incident management, communication, and problem-solving. Proven ability to support management decisions and ensure compliance with safety standards.
Overview
7
7
years of professional experience
Work History
Alarm Monitoring Specialist
Speedway
Enon, Ohio
03.2022 - Current
- Monitored compliance with safety regulations and procedures across operations.
- Conducted regular audits to ensure adherence to quality standards and best practices.
- Streamlined reporting processes for improved efficiency and reduced response times.
- Established effective communication channels within the team, fostering a collaborative working environment that encouraged sharing ideas and best practices among members.
- Supported management decisions by providing accurate, timely, and relevant information gathered from various sources during the monitoring process.
- Evaluated system performance by conducting routine checks and maintenance tasks.
- Trained new hires on monitoring procedures, contributing to an increase in overall team performance.
- Monitored alarm systems for potential breaches and escalated issues to appropriate personnel.
- Responded promptly to alarm signals, ensuring swift communication with law enforcement agencies.
- Conducted regular system checks to maintain operational integrity and prevent false alarms.
- Documented incidents accurately, facilitating thorough investigations and reporting protocols.
- Used APIS to document information and maintain forms, logs and records for emergency calls.
- Improved situational awareness through real-time video surveillance integration with alarm systems.
- Provided exceptional customer service by responding promptly to client inquiries regarding their alarm systems'' status and performance.
- Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
- Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.
- Balanced workload effectively due to strong organizational skills, enabling consistent monitoring of multiple sites simultaneously.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
Asset Protection Processor
Speedway
Enon, OH
03.2022 - Current
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Collaborated with law enforcement on investigations involving theft and fraud incidents, maintaining detailed reports.
- Monitored surveillance systems to detect suspicious activities, responding promptly to potential theft incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Maintained a secure environment by conducting thorough surveillance and CCTV monitoring.
Residential Aide
Our Home Assisted Living Facility
Fairborn, OH
08.2021 - 02.2022
- Assisted residents with daily activities, ensuring comfort and safety in living environment.
- Collaborated with healthcare professionals to implement individualized care plans for residents.
- Monitored residents' physical and emotional well-being, reporting changes to appropriate staff.
- Maintained accurate documentation of resident care and medication administration records.
- Trained new staff on best practices for resident support and facility protocols.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Childcare Provider
High Hopes Learning Center
Enon, OH
09.2021 - 11.2021
- Supervised daily activities to ensure safe and engaging environment for children.
- Developed and implemented age-appropriate learning plans to enhance cognitive development.
- Coordinated group activities that encouraged teamwork, social skills, and creativity among children.
- Monitored individual progress, providing feedback to families regarding developmental milestones.
- Resolved conflicts among children, teaching conflict resolution strategies and emotional regulation skills.
- Collaborated with educators to create inclusive programming tailored to diverse learning needs of children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Home Health Aide
Community Hope Healthcare
New Carlisle, OH
08.2019 - 07.2021
- Provided personal care assistance to clients, including bathing, dressing, and grooming.
- Administered medication and monitored vital signs for patient health and safety.
- Assisted clients with mobility and daily living activities to enhance independence.
- Documented patient progress and communicated changes to healthcare team promptly.
- Trained new aides on best practices in patient care and safety protocols.
- Implemented infection control measures to ensure client health during home visits.
- Fostered positive relationships with clients and families to improve overall satisfaction with services.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
Education
High School Diploma -
ECOT
Columbus Ohio08-2011
Skills
- Remote support
- Log analysis
- Incident management
- Operating systems
- Incident reporting
- Emergency response
- Time management
- Multitasking Abilities
- Organizational skills
- Effective communication
- Task prioritization
- Written communication
Timeline
Alarm Monitoring Specialist
Speedway
03.2022 - Current
Asset Protection Processor
Speedway
03.2022 - Current
Childcare Provider
High Hopes Learning Center
09.2021 - 11.2021
Residential Aide
Our Home Assisted Living Facility
08.2021 - 02.2022
Home Health Aide
Community Hope Healthcare
08.2019 - 07.2021
High School Diploma -
ECOT