Jacob Escamilla
Glendale
Summary
Upbeat and motivated individual will adapt and take on any challenges. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Alarm Monitoring Specialist
JP Morgan Chase
07.2024 - 10.2025
- Oversee all Chase ATM's retail locations across the US, as well as as corporate sites in various countries
- Asses the nature of alarms received and determine appropriate response
- Documented and reported all incidents that occurred at the branches
- Dispatch emergency responders based on the alarm type.
- Provide technical support and troubleshooting assistance to Chase employees and ATM or cash vendors.
Cross-Skill Specialist II
JP Morgan Chase
04.2021 - 07.2024
- Explained bank services, financial products and applicable fees to customers.
- Provide customer service support for online banking and mobile banking.
- Took ownership of each customer while empathizing and prioritizing needs.
- Resolved conflicts and managed customer expectations.
Radiology Scheduling Lead
SimonMed Imaging
08.2018 - 04.2021
- Supervised a scheduling team
- Recorded scheduling productivity for assigned teams and reviewed with representatives when they are not meeting call goals.
- Ensured employees followed company policies.
- Provided communication between scheduling department and site managers and supervisors.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
Radiology Scheduler
SimonMed Imaging
08.2017 - 04.2021
- Addressed patient inquiries and updated database information.
- Scheduled medical exams
- Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.
- Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.
- Interviewed patients and reviewed documented histories to gain solid picture of relevant data.
Education
Some College - Computer Science
Glendale Community College
Glendale, AZ10.2025
Skills
- Conflict Management
- Insurance Verification
- Microsoft Outlook
- Customer Service
- Leadership Experience (2 years)
- Multitasking and prioritization
Timeline
Alarm Monitoring Specialist
JP Morgan Chase
07.2024 - 10.2025
Cross-Skill Specialist II
JP Morgan Chase
04.2021 - 07.2024
Radiology Scheduling Lead
SimonMed Imaging
08.2018 - 04.2021
Radiology Scheduler
SimonMed Imaging
08.2017 - 04.2021
Some College - Computer Science
Glendale Community College
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