Deborah K. Shaw
Wakefield,RI
Summary
Accomplished insurance professional with over 25 years of experience specializing in property and casualty products. Proven expertise in product analysis, navigating state-specific regulations, and conducting comprehensive market research. Recognized for exceptional attention to detail and a strong ability to collaborate effectively with cross-functional teams to drive results. Committed to leveraging extensive industry knowledge to enhance product offerings and improve client satisfaction.
Overview
35
35
years of professional experience
Work History
PL Product Manager Asst
Farmers Insurance
Hybrid - Warwick, RI
11.2024 - Current
- IA State Management – Southeast
- Assisted in the successful relaunch of our IA products, contributing to significant increases in company revenue and market share.
- Created a comprehensive territory analysis tool to enhance strategic decision-making.
- Analyzed market trends and customer feedback to drive product enhancements and innovation.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
PL Product Manager Asst
Farmers Insurance
Hybrid - Warwick, RI
07.2023 - 11.2024
- State Management – AR, KS, MO
- Facilitated all stages of FWS rate revisions, ensuring alignment with regulatory standards and organizational goals.
- Acquired proficiency in farmers' systems databases and analysis tools to enhance data-driven decision-making.
- Collaborated with cross-functional teams to align project goals with business objectives.
PL Product Manager Asst
Farmers Insurance
10.2022 - 07.2023
- State Analytics - Farmers Workplace Solutions
- Oversaw and implemented rate adjustments across multiple states, ensuring alignment with state managers' strategic objectives.
- Facilitated cross-training initiatives for Farmers analysts to enhance skill sets and operational efficiency.
Sr. Financial Consultant
Farmers Insurance
Hybrid - Warwick, RI
04.2021 - 10.2022
- State Product Management – Customer Segment Analytics
- Transitioned to Farmers Workplace Solutions with the Farmers acquisition of MetLife Auto & Home
- Constructed Power BI dashboard to visualize and interpret results from new product launch.
- Assisted State Managers in developing rate level for new product introduction in upcoming state markets.
Sr. Financial Consultant
MetLife Auto & Home
Warwick, RI
02.2020 - 06.2021
- State Product Management – NB
- -CW Guidance on Met360
- -CT Rollout of Met360
- -Assistance to State PM on Wave 2 states
Sr. Product Consultant
MetLife Auto & Home
Warwick, RI
08.2017 - 04.2021
- State Product Management – Northeast
- Selected as President’s Award Winner 2017
- Assisted in the successful launch of new auto and home product, contributing to significant increases in company revenue and market share.
- Streamlined product launch processes, improving time-to-market and aligning resources with project goals.
- Represented State Management on the Data Core Team to identify the data needs of the new product.
Sr. Financial Consultant
MetLife Auto & Home
Warwick, RI
08.2019 - 01.2020
- State Product Management – Northeast
- -Met360 – Legacy Migration
- -Met360 – Data Core Team
Sr. Product Consultant
MetLife Auto & Home
Warwick, RI
06.2015 - 08.2017
- Retail Product Management – Northeast
- Coordinated receiving CompRater data from PLR and EZLynx for use in rate setting analysis.
- Responsible for Rate Revisions for the states of NY, CT, and PA in our Agency writing companies
- Shared New York Pricing knowledge and Insurance regulations with Group Product Management counterparts.
- Provided training on querying data from the COGNOS databases
Sr. Pricing Specialist
MetLife Auto & Home
Warwick, RI
10.2008 - 06.2015
- Actuarial – State Pricing
- Worked with Sales, Underwriting, and State Managers to develop growth and profitability strategy for New York.
- Primarily responsible for New York auto and homeowners pricing/rate revisions to support the State Strategy by implementing rate changes based on indication and input from Sales and following insurance department regulations.
- Develop rate indications using past experience, development factors, trend data, and expense and investment income information.
- Worked as a Pricing representative on a Cross-Functional team to develop new digital Automobile Product. Developed rating calculators to assist in establishing the rate level for the new product as well as for the UAT team to verify the rates on the new platform.
Sr. Competitive Research Consultant II
MetLife Auto & Home
Warwick, RI
12.2004 - 10.2008
- State Management Organization
- Support Actuarial and State Manager/Strategists with competitive rating information for both auto and home.
- Developed rating templates for Retail and Group to accommodate rating our Auto and Home Market Basket quotes.
- Selected as Best of the Best Winner 2006
Financial Analyst II
MetLife Auto & Home
Warwick, RI
12.2003 - 12.2004
- Home Office Claims
- Prepared the monthly Claims OP review package to Claims management as a tool for measuring objectives
- Refined the Severity Projection process by introducing Trend to the field and technical heads. Process was simplified and well received by Claims management as well as Pricing, Reserving, and Financial Planning
- Extensive Catastrophe reporting on FL Hurricanes to fulfill compliance requests by FL Insurance department. Also, measured impact of waiving deductibles and provided customer information for claims to make customer contacts.
- Participated on Homeowner Task Force in looking at Fire/Lightning severities
Pricing Specialist
MetLife Auto & Home
Warwick, RI
03.2000 - 12.2003
- Actuarial Department
- Implemented the new 12-tier tiering program in the first state (RI Auto)
- Implemented rate changes based on indication and input from Market Strategists and following insurance department regulations
- Develop rate indications using past experience, development factors, trend data, and expense and investment income information
- Responsible for coordinating the implementation of automobile symbol updates
Data Analyst Consultant
Harvard Pilgrim Health Care of New England
Providence, RI
03.2000 - 07.2001
- -Designed and programmed Audit reports to assist in settlement of claims
- -Responsible for obtaining and verifying monthly claims database used in financial reporting
Actuarial Analyst
Harvard Pilgrim Health Care of New England
Providence, RI
04.1994 - 03.2000
- -Designed and programmed Audit reports to achieve cost savings
- -Mentor to other analysts for stream-lining reporting and programming logic
- -Coordinated software training for Health Services Analysis department of 18 people
- -Primary support to Project managers in department for functional goals of Joint Ventures/Risk Units
- -Responsible for obtaining and verifying monthly claims database used in departmental utilization and financial reporting
- -Responsible for coordination, implementation, testing, and final sign-off of hospital contract modules for $50 million of claims payments
- -Evaluated hospital contract reimbursement proposals using claims expense
- -Collaborated with Utilization Management to project hospital costs for exceptional members
Laboratory Assistant
Brown University, Department of Biochemistry
Providence, RI
11.1993 - 02.1994
- -Prepared chemical solutions
- -Sterilized and cleaned laboratory equipment
Assistant Fiscal Clerk
University of Rhode Island, Accounting Office
Kingston, RI
05.1991 - 05.1992
- -Verified and input computer data for processing check payments
- -Managed filing system for Accounts Payable
Education
Bachelor of Science - Applied Mathematics
University of Rhode Island
Kingston, RI05-1992
Skills
- Database querying expertise in Cognos and Snowflake
- Advanced Microsoft Excel skills
- Developing Power BI dashboards
Timeline
PL Product Manager Asst
Farmers Insurance
11.2024 - Current
PL Product Manager Asst
Farmers Insurance
07.2023 - 11.2024
PL Product Manager Asst
Farmers Insurance
10.2022 - 07.2023
Sr. Financial Consultant
Farmers Insurance
04.2021 - 10.2022
Sr. Financial Consultant
MetLife Auto & Home
02.2020 - 06.2021
Sr. Financial Consultant
MetLife Auto & Home
08.2019 - 01.2020
Sr. Product Consultant
MetLife Auto & Home
08.2017 - 04.2021
Sr. Product Consultant
MetLife Auto & Home
06.2015 - 08.2017
Sr. Pricing Specialist
MetLife Auto & Home
10.2008 - 06.2015
Sr. Competitive Research Consultant II
MetLife Auto & Home
12.2004 - 10.2008
Financial Analyst II
MetLife Auto & Home
12.2003 - 12.2004
Pricing Specialist
MetLife Auto & Home
03.2000 - 12.2003
Data Analyst Consultant
Harvard Pilgrim Health Care of New England
03.2000 - 07.2001
Actuarial Analyst
Harvard Pilgrim Health Care of New England
04.1994 - 03.2000
Laboratory Assistant
Brown University, Department of Biochemistry
11.1993 - 02.1994
Assistant Fiscal Clerk
University of Rhode Island, Accounting Office
05.1991 - 05.1992
Bachelor of Science - Applied Mathematics
University of Rhode Island