Deborah LaViolette
Detroit
Summary
Dynamic professional with a proven track record at the Detroit Symphony Orchestra, excelling in customer service and relationship building. Successfully increased customer satisfaction through effective issue resolution and established strong stakeholder connections. Skilled in analyzing performance metrics to drive continuous improvement and enhance overall event experiences.
Overview
25
25
years of professional experience
Work History
Donor Lounge Associate
Detroit Symphony Orchestera
09.2016 - 12.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Event Sales Representative
Fox Theater
06.2010 - 07.2011
- Monitored sales performance metrics, identifying areas for improvement and implementing necessary adjustments for continued success.
- Utilized various marketing channels to promote available event spaces, increasing overall awareness and demand.
- Secured new business leads through targeted outreach and diligent followup.
- Worked closely with event coordinators to ensure client expectations were exceeded at every stage of the planning process, leading to positive word-of-mouth referrals.
- Conducted comprehensive site visits for prospective clients, highlighting venue features and capabilities.
Conference Manager
Ace Entertainment & Event Management
03.2000 - 05.2008
- Established strong relationships with sponsors, securing their support for ongoing events and increasing revenue streams.
- Analyzed success metrics after each event to measure performance against set goals enabling continuous improvement initiatives.
- Evaluated post-conference feedback from attendees, identifying areas of improvement for future events to enhance satisfaction rates.
- Enhanced conference attendee experience by implementing seamless registration processes and efficient event logistics.
Education
Bachelor of Arts - Liberal Studies
Wayne State University
Detroit, MISkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Customer engagement
- Relationship building
- Courteous and professional
Timeline
Donor Lounge Associate
Detroit Symphony Orchestera
09.2016 - 12.2024
Event Sales Representative
Fox Theater
06.2010 - 07.2011
Conference Manager
Ace Entertainment & Event Management
03.2000 - 05.2008
Bachelor of Arts - Liberal Studies
Wayne State University
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