Wendy Pedigo
Plano
Summary
Proven expertise in information verification and customer service, honed at Centex Homes. Excelled in enhancing data accuracy and productivity by implementing innovative solutions, leading to a significant improvement in data processing efficiency. Skilled in Microsoft Excel and adept at fostering interdepartmental collaboration for optimal results.
Overview
30
30
years of professional experience
Work History
Lounge Data Associate
Collinson Group
06.1994 - Current
- Compiled information and input into [Type] database.
- Identified data errors and discrepancies and implemented swift corrections.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Located and corrected data entry errors and reported to management.
- Monitored data entry processes and worked to improve efficiency and performance.
- Double checked accuracy of hard copy paperwork and rectified any issues.
Customer Service/Admin
Centex Homes
02.2006 - 02.2009
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Tasked with data entry, records oversight and issue resolution for team of [Number] customer service personnel.
- Immediately brought critical issues to customer service manager for resolution.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Associate of Arts - Fashion Merchandising
Bauder Fashion College
Arlington Texas06.1982
Skills
- Word Processing
- Information Verification
- Microsoft Excel
- Invoice Processing
- Customer Service
- Identifying errors
Timeline
Customer Service/Admin
Centex Homes
02.2006 - 02.2009
Lounge Data Associate
Collinson Group
06.1994 - Current
Associate of Arts - Fashion Merchandising
Bauder Fashion College
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