Deborah D Carpenter
Cumming,GA
Summary
Accomplished Security Manager with 15+ years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and customers.
Overview
21
21
years of professional experience
Work History
Manager of Security Operations
Verizon
06.2017 - Current
- Oversaw a team of analysts and managed scheduling and performance evaluations.
- Kept team compliant with security and reporting protocols.
- Investigated incidents and wrote reports.
- Served as liaison with public officials, company negotiators, and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Oversaw Kaseware software configurations and updates across the Security Department.
- Responded swiftly to security incidents and effectively resolved security issues.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Derived forward-looking insights from ongoing analytics projects to offer predictive intelligence for ongoing business decision-making.
- Compiled, cleaned and manipulated data for proper handling.
- Developed polished visualizations to share results of data analyses.
- Applied loss functions and variance explanation techniques to compare performance metrics.
- Organized simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
- Integrated third-party analytics solutions into ongoing projects.
- Managed Verizon Foundation Security Flags.
Senior Analyst Security Ops
Verizon
03.2005 - 06.2017
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created dashboards to monitor and track key performance indicators.
- Queried databases for information needed for report processing.
Court Order Compliance Coordinator
Verizon
07.2002 - 03.2005
- Process court orders and implement electronic surveillances lawfully served upon Verizon Wireless
- Handled National Security Issues for the FBI.
- Troubleshoot all electronic surveillance issues thoroughly to guarantee surveillance is functioning properly.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Education
Master of Science - Human Resource Strategic Management
Bellevue University
Bellevue06.2016
Bachelor of Arts - Business Administration
Bellevue University
Bellevue, NE06.2012
Skills
- Information Confidentiality
- Tracking Metrics
- Corporate Social Responsibility
- Security Team Management
- Security Incident Management Software
- Loss Prevention Expertise
- Threat Analysis/Threat Management
- Operations Management
- Safety and Security Procedures
- Company Risk Management
- Compliance Report Generation
- Effective Working Relationships
- Active Shooter Training
- Completed Wicklander-Zulawski Interview Training
- Cybersecurity Training
- CPNI Reporting
Accomplishments
- Main POC for Kaseware vendor relationship
- Supervised Kaseware Software updates and troubleshooting
- Resolved Kaseware product issue through consumer testing.
- Achieved loss mitigation through effectively working with Supply Chain Logistics team on carrier losses.
- Used Tableau Dashboarding to develop inventory losses.
- Collaborated with the Data Intelligence team to develop Security Dashboards for CSO
Timeline
Manager of Security Operations
Verizon
06.2017 - Current
Senior Analyst Security Ops
Verizon
03.2005 - 06.2017
Court Order Compliance Coordinator
Verizon
07.2002 - 03.2005
Master of Science - Human Resource Strategic Management
Bellevue University
Bachelor of Arts - Business Administration
Bellevue University