Deborah Laws
Summary
Results-driven Claims and Accounts Specialist with 20+ years of experience in insurance, accounts receivable/payable, and customer service. Proven ability to manage high-volume claims, streamline processes, and deliver exceptional client satisfaction. Skilled in negotiation, Microsoft Office, and learning management systems.
Overview
24
24
years of professional experience
Work History
Care Team Representative
Sedgwick
01.2025 - Current
- Handle inbound calls for FMLA, short-term/long-term disability, and military leave claims.
- Provide claim status updates and act as liaison between clients and examiners.
- Achieve high customer satisfaction scores and maintain strong utilization rates.
Claims Adjuster & Processor
Liberty Mutual
01.2022 - 03.2023
- Managed 60+ property damage claims weekly, valued up to $50,000.
- Investigated damages, reviewed policies, and negotiated settlements.
- Coordinated repairs and communicated with stakeholders to ensure timely resolution.
Invoice & Accounts Specialist
LAZ Parking, LLC
03.2009 - 03.2020
- Served as primary contact for executive leadership and stakeholders.
- Resolved account discrepancies and processed expense reports.
- Handled valet claims across Texas, Oklahoma, and Louisiana.
Administrative Assistant
Classified Parking
03.2002 - 04.2009
- Managed inbound/outbound calls and organized company events.
- Processed invoices and maintained strong customer relationships.
Education
Some College (No Degree) - BCIS | Microsoft Office
Dallas College
Dallas, Texas, TXSkills
- Claims management
- Accounts reconciliation
- Customer service excellence
- Process improvement
- Microsoft Office Suite
- Epicor LMS
- Administrative leadership
- Compliance management
- Documentation and recordkeeping
- Conflict resolution
Volunteer Experience
- Meals on Wheels, 01/01/98, 01/01/99
- Safehouse AIDS Foundation, San Antonio, 01/01/17, Present
Timeline
Care Team Representative
Sedgwick
01.2025 - Current
Claims Adjuster & Processor
Liberty Mutual
01.2022 - 03.2023
Invoice & Accounts Specialist
LAZ Parking, LLC
03.2009 - 03.2020
Administrative Assistant
Classified Parking
03.2002 - 04.2009
Some College (No Degree) - BCIS | Microsoft Office
Dallas College