Deborah L. Croteau
Raymond,New Hampshire
Summary
Strategic and adaptable Senior Project Manager with a proven track record in leading multi-million-dollar IT, ERP, supply chain, and software/hardware implementation projects across global organizations. Expert in stakeholder engagement, risk mitigation, budget control, and cross-functional team leadership. Adept in both Agile and Waterfall methodologies with deep experience in digital collaboration tools and remote team management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Project Manager, PMO – Investment Project Support
Radiant Systems (Novo Nordisk)
11.2024 - Current
- Coordinated cross-functional project teams and tracked deliverables, milestones, and dependencies across global investment initiatives.
- Developed Power BI dashboards and Excel-based reports for PMO governance, optimizing stakeholder visibility and decision-making.
- Ensured compliance with procurement contracts by validating invoices, managing purchase orders, and resolving financial discrepancies.
- Led stakeholder engagement through structured communication plans, steering committee updates, and risk review meetings.
- Identified and mitigated project risks by conducting impact assessments and implementing proactive resolution strategies.
- Contributed to PMO process improvements by standardizing templates and integrating AI tools for reporting efficiency.
- Mentored junior PMs, fostering professional development and reinforcing best practices in project delivery.
Sr. Project Manager – Data Migration & Transformation
Robert Half (UVM)
06.2024 - 10.2024
- Defined project goals and gathered business requirements to guide the data transformation strategy.
- Developed integrated project plans outlining deliverables, timelines, risk controls, and resource needs.
- Directed cross-functional team alignment to achieve transformation objectives and enhance stakeholder collaboration.
- Led risk assessments and crafted contingency plans to safeguard project timelines and data integrity.
Technical Project Manager II (ERP Implementation)
Consultant, HighRes Bio Solutions
04.2023 - 02.2024
- Led ERP system implementation by defining system functionality with internal PM stakeholders and overseeing data migration.
- Created comprehensive training documentation and delivered end-user training sessions.
- Managed schedules, deliverables, and risk controls for ERP and hardware projects, ensuring scope, cost, and quality alignment.
- Facilitated customer meetings, including kickoff calls, UAT scheduling, and regular status updates.
- Partnered with procurement, engineering, and service teams to ensure timely customer implementation.
Sr. Project Manager, TPX Inc.
Consultant, Spyglass
12.2022 - 04.2023
- Delivered internal software product projects using hybrid Agile/Waterfall methodology.
- Built detailed project schedules and WBS structures using MS Project and templated workflows.
- Managed communication with stakeholders on progress, issues, and risk updates.
- Drove outcomes for product launches and system enhancements through collaboration with product managers and owners.
Sr. Project Manager, Yorktel
Consultant, Insight Global
06.2021 - 12.2022
- Directed complex AV and IT hardware projects across multiple customer sites and timelines (6 to 24 months).
- Oversaw end-to-end project lifecycle, ensuring deliverables, budgets, and stakeholder satisfaction.
- Created Microsoft Project templates for migration into Smartsheet as part of PM tool transition.
- Managed procurement, scheduling, and stakeholder coordination using IFS platform.
- Aligned engineering, sales, IT, and service teams for successful implementation.
Sr. Project Manager, Frontline Education
Consultant | Concurrent with Yorktel (as needed)
12.2020 - 05.2021
- Managed simultaneous ERP and HRMS software implementations across school districts nationwide.
- Conducted discovery workshops and scoped service estimates with detailed MS Project plans.
- Supported change enablement by guiding clients through hosted and cloud-based solution deployments.
- Developed and optimized internal project workflows to enhance delivery efficiency.
Sr. Project Manager, Strategy & Systems
Digital Prospectors (Takeda Pharmaceuticals)
08.2019 - 10.2020
- Supported the merger of Takeda and Shire by coordinating global SAP integration for the supply chain.
- Facilitated collaboration between supply chain leads, IT analysts, and PMO to align global rollout plans.
- Managed country-by-country deployments and tracked integration activities against strategic timelines.
Project Manager
UNIT4 Business Software
02.2012 - 05.2019
- Led up to 10 concurrent software projects (ERP, HR, Financial) valued at $100K to $1.2M, with durations from 4–18 months.
- Delivered full implementation lifecycle support, including planning, data migration, QA, and training.
- Facilitated business analysis workshops and designed client-specific system and reporting solutions.
- Mentored junior PMs and created MS Project templates adopted across the PMO.
Project Manager / Business Operations Manager II
HP/Compaq
01.2002 - 08.2011
- Directed multimillion-dollar projects in North America and LATAM focused on global inventory and materials planning.
- Led concurrent project teams to optimize inventory-driven costs and meet global delivery schedules.
- Designed and deployed planning systems and training programs, including UAT coordination and documentation.
- Implemented regional and global business processes, improving operational efficiency and cost control.
Education
Bachelor of Arts (BA) - Business Administration
Boston College
Chestnut Hill, MASkills
- Project Management (Agile/Waterfall)
- ERP & Software Implementation
- Business Analysis & Integration
- Risk Assessment & Mitigation
- Budget & Resource Management
- Cross-Functional Team Leadership
- Stakeholder Engagement
- Change Management & Process Optimization
- Training, UAT, and Documentation
- Tools: MS Project, Jira, Confluence, Smartsheet, Power BI, SAP, ServiceNow
Certification
- Project Management Institute (PMI) PMBOK Certification Courses
- Business Ethics, ITIL, Negotiations, SCF Certification, SMC Certification (exam scheduled)
Timeline
Sr. Project Manager, PMO – Investment Project Support
Radiant Systems (Novo Nordisk)
11.2024 - Current
Sr. Project Manager – Data Migration & Transformation
Robert Half (UVM)
06.2024 - 10.2024
Technical Project Manager II (ERP Implementation)
Consultant, HighRes Bio Solutions
04.2023 - 02.2024
Sr. Project Manager, TPX Inc.
Consultant, Spyglass
12.2022 - 04.2023
Sr. Project Manager, Yorktel
Consultant, Insight Global
06.2021 - 12.2022
Sr. Project Manager, Frontline Education
Consultant | Concurrent with Yorktel (as needed)
12.2020 - 05.2021
Sr. Project Manager, Strategy & Systems
Digital Prospectors (Takeda Pharmaceuticals)
08.2019 - 10.2020
Project Manager
UNIT4 Business Software
02.2012 - 05.2019
Project Manager / Business Operations Manager II
HP/Compaq
01.2002 - 08.2011
Bachelor of Arts (BA) - Business Administration
Boston College
TOOLS & SYSTEMS
MS Project, Jira, Confluence, Smartsheet, AHA, ServiceNow, SAP R3, SAP BW, Click Commerce, Scribe, IFS, Vision, Microsoft Office Suite, SharePoint, Chatgpt, Chatbot, Teams, Zoom, Webex
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