Deborah Lepage
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Direct Support Professional
Northeast Kingdom Human Services
03.2022 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cashier
Stop And Shop Supermarket
04.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Stop & Shop
02.2016 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales Associate
Target
11.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Service Desk Analyst
Walmart
01.2007 - 09.2015
- Engaged in user support interactions via telephone, chat and email platforms.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Discussed customer concerns regarding product usage, billing or [Type] to promote improved user experience.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations.
Customer Service Representative
Teletech
10.2005 - 04.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Data Entry Clerk
First Notice Systems
10.2000 - 05.2002
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Education
Associate of Science -
Community College of Vermont
Montpelier, VT01.2026
Associate of Arts - A. S. Administrative Professional Studies
Holyoke Community College
Holyoke, MA01.2019
Bachelor of Science - Accounting
Colorado Technical University
Colorado Springs, CO07.2016
Skills
- Compassionate Caregiving
- Client Support
- Behavior redirection
- First aid and safety
knitting, reading
In my own time I love knitting shawls, scarfs etc. I love to read at night before going to bed, I like Brenda Novak Books.
Timeline
Direct Support Professional
Northeast Kingdom Human Services
03.2022 - Current
Cashier
Stop And Shop Supermarket
04.2019 - 08.2019
Cashier
Stop & Shop
02.2016 - 04.2019
Sales Associate
Target
11.2015 - 01.2016
Service Desk Analyst
Walmart
01.2007 - 09.2015
Customer Service Representative
Teletech
10.2005 - 04.2006
Data Entry Clerk
First Notice Systems
10.2000 - 05.2002
Associate of Science -
Community College of Vermont
Associate of Arts - A. S. Administrative Professional Studies
Holyoke Community College
Bachelor of Science - Accounting
Colorado Technical University
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