Daniel Mason
Stevensville,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
GM/Operations Team Leader
Target
Stevensville, MD
11.2022 - Current
- Assisted in recruiting process by conducting interviews with potential candidates.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with management team to implement new work procedures or policies.
- Delegated daily tasks to team members to optimize group productivity.
- Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
Media Team Member
Carolina Crown
Fort Mill, SC
05.2022 - 08.2022
- Managed and developed new content for company website, app and social media platforms.
- Maintained professionality and efficiency while working closely with leadership.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
Store Manager
Pacific Coast Pets
Malibu, CA
06.2019 - 02.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained and mentored associates to teach daily tasks and procedures.
- Answered product questions with up-to-date knowledge of sales and promotions.
Customer Service
Chewy.com
Fort Lauderdale, FL
01.2015 - 06.2016
- Excelled in all areas of the customer service department, receiving multiple promotions during my tenure.
- Assisted customers with any and all requests through phone, chat and email.
- Managed company socials as a member of the Social Media Response Team
- Built lasting relationships with customers through creative outreach marketing as member of WOW team
Education
Associate of Science - Film And Video Production
Miami Dade College
Miami, FL05.2016
Skills
- Problem-Solving Skills
- Multitasking and Prioritization
- Compliance Management
- Staff Scheduling
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Timeline
GM/Operations Team Leader
Target
11.2022 - Current
Media Team Member
Carolina Crown
05.2022 - 08.2022
Store Manager
Pacific Coast Pets
06.2019 - 02.2021
Customer Service
Chewy.com
01.2015 - 06.2016
Associate of Science - Film And Video Production
Miami Dade College