Deborah Mastantuono
Valley Stream,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
37
37
years of professional experience
Work History
Peri-Operative Liaison
St. John's Episcopal Hospital
Far Rockaway, NY
09.1986 - 02.2024
- Coordinate pre-surgical testing procedures with communication within the department and inter-departments and with physician offices.
- Transcribes physician orders according to procedure. Utilizing computerized system as required.
- Collaborates with Unit Manager, Care Team members in providing a variety of essential clerical functions to the department.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service to resolve customer service.
- Properly maintain control files of all patient's documentation.
- Manage patient surgical schedule, ensuring timely arrival , and efficient use of operating room resource..
- All aspects of booking cases for operating room, chemotherapy, blood transfusion, pre-surgical testing, and cancellation of cases.
- Provided patient support in navigating the pre-operative process, and addressing inquiries and concerns.
- Positively represented St.John's Episcopal Hospital.
Education
Associate of Science - Liberal Arts And Sciences
Nassau Community College
Garden City, NY06-1997
Skills
- Proficient in Meditech, Computer Skills, and Microsoft Word
- Strong telephone skills, and work ethics
- Verbal and Written Communication
- Organized and Record Keeping
- Team Collaboration
- High Pressure Environment
- Experienced in different range of Health Care settings
- Issue Resolution
References
References available upon request.
Timeline
Peri-Operative Liaison
St. John's Episcopal Hospital
09.1986 - 02.2024
Associate of Science - Liberal Arts And Sciences
Nassau Community College