Jonathan Rodriguez
Hialeah,Florida
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to
enhance business performance. Operates well in both individual and team capacities,
leveraging seasoned work ethic to quickly adapt to different processes and drive company
objectives. Resourceful and results-driven with a passion for growth and efficiency to meet
company needs and increase service value.
Overview
1
1
year of professional experience
4050
4050
years of post-secondary education
1
1
Certification
Work History
Peri-operative Aide
Nicklaus Children's Hospital
06.2025 - Current
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Ensured proper handling of specimens through accurate labeling, documentation, and transportation to labs for analysis.
- Assisted in transporting patients, crash carts and equipment before and during surgical procedures.
- Maintained functional knowledge of operational procedures to anticipate needs of surgeons.
Call Center Agent
Independent Living Systems, ILS
Miami, FL
01.2025 - 06.2025
- Maintained knowledge of company policies and procedures for effective support.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.
- Documented customer interactions accurately in the database system.
Education
Associate of Science - Fire Science
Miami Dade College
Miami, FLMater Academy Charter High School
Hialeah Gardens, FLSkills
- Excellent Interpersonal & communication skills
- Proficient in Microsoft Office Suite (Word,Excel,Powerpoint)
- Bilingual; English & Spanish
- Reliability and punctuality
Certification
- EMR - Emergency First Responder
- BLS Certified (Basis Life Support)
- AED Certification
- CDA Council Certificate (1000 volunteer hours)
Timeline
Peri-operative Aide
Nicklaus Children's Hospital
06.2025 - Current
Call Center Agent
Independent Living Systems, ILS
01.2025 - 06.2025
Associate of Science - Fire Science
Miami Dade College
Mater Academy Charter High School