Deborah Moore
Tempe,AZ
Summary
Proven leader in customer service and transportation, adept at fostering team collaboration at Walmart and ensuring operational excellence at Keolis Transit. Skilled in safe driving and resolving escalated issues, enhancing route efficiency and customer satisfaction. Achieved significant improvements in service quality through strategic planning and exceptional problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Transit Bus Operator
Keolis Transit
Tempe, AZ
09.2019 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Transported customers to and from Location.
- Accepted and processed fares.
Customer Service Supervisor
Walmart
Mesa, AZ
03.2003 - 10.2012
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Education
Certificate - Nursing
Carver High
Chicago, IL08.1982
Skills
- Safe Driving
- Accident reporting
- Defensive Driving
- Vehicle Inspection
- Route Navigation
- Wheelchair securement
- Schedule Adherence
Timeline
Transit Bus Operator
Keolis Transit
09.2019 - Current
Customer Service Supervisor
Walmart
03.2003 - 10.2012
Certificate - Nursing
Carver High