Deborah Morgan
Tulsa,OK
Summary
Efficient billing professional with over 12 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
12
12
years of professional experience
Work History
Invoicing Associate
Aberdeen Dynamics
Tulsa, OK
01.2023 - Current
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
Sales Support Specialist
Aberdeen Dynamics
Tulsa, OK
03.2017 - 09.2023
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Documented customer complaints and completed corrective action requests.
- Developed and maintained relationships with key accounts and existing customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
Shipping Clerk
Aberdeen Dynamics
Tulsa, OK
02.2012 - 03.2017
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
Education
Major In Psychology - Psychology
Tulsa Community College
Tulsa, OKGeneral Education Diploma - High School
Union Adult Education
Tulsa, OK2020
Skills
- Accounts Receivable
- Microsoft Excel
- Invoice Processing
- Dispute Resolution
- Cost accounting
- Invoice Verification
- Customer Service
- Customer Communication
- Data entry proficiency
- Account Reconciliation
- Accuracy and Precision
- Records Research
Timeline
Invoicing Associate
Aberdeen Dynamics
01.2023 - Current
Sales Support Specialist
Aberdeen Dynamics
03.2017 - 09.2023
Shipping Clerk
Aberdeen Dynamics
02.2012 - 03.2017
Major In Psychology - Psychology
Tulsa Community College
General Education Diploma - High School
Union Adult Education