R. MONIQUE DIAZ
Atlanta,GA
Overview
18
18
years of professional experience
Work History
Quoting Invoicing Management (QIM) Team
Flexport
- Maintain organized records of all invoices, payments, and related documentation for internal tracking and audit purposes
- Verify and process invoices from carriers, suppliers, and other service providers in compliance with established procedures and contractual agreements
- Conduct thorough audits of invoices to ensure accuracy and adherence to pricing agreements, resolving any discrepancies in a timely manner
- Work closely with finance and accounting teams to ensure seamless and timely payment processing for invoices and resolve any payment-related issues.
- Liaise with various stakeholders, including clients and internal teams, to gather necessary information and facilitate smooth Quoting and invoicing processes
- Communicate effectively with clients to address their inquiries related to quotes, invoices, and billing matters, providing exceptional customer service at all times
- Collaborate with cross-functional teams to streamline and enhance quoting and invoicing processes, identifying areas for improvement and implementing efficient solutions.
Quoting Invoicing Management (QIM) Team
Flexport
Atlanta, GA
10.2018 - Current
- Generate accurate and competitive freight quotes for customers based on shipment details, including weight, dimensions, origin, destination, and shipping preferences
- Collaborate with various internal teams, including sales, operations, and carriers, to obtain the necessary information to create comprehensive and timely quotes
- Evaluate market conditions and pricing trends to offer competitive and cost-effective quotes that align with Flexport’s profitability goals.
Global Operations Associate
Flexport
10.2018 - Current
- The front line team responsible for successfully managing Customer’s supply chains end to end
- Ensuring my work satisfies internal KPIs and SLAs that demonstrate quality delivery
- Solve client issues quickly and ensure smooth operations at origin and destination
- Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team
- Use metrics to spot opportunities to improve and deliver great performance in my role, including data quality and shipment milestone timeliness
- Empower appropriate sales team members by participating in feedback loops to ensure client needs are met.
Admin III/Quality Control Specialist
Maximus Federal Services
07.2013 - 07.2018
- Conduct quality control for completeness, accuracy, consistency and ensure processes are in compliance with both company/quality assurance and applicable contractual standards
- Identify, resolve and provide feedback giving specific reasons for processing all inaccurate applications and determine the best path for document problem resolution
- Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual
- Direct contact with various government entities, appellants, their authorized representatives, and the general public.
RX Data Entry Clerk
Balester Optical
01.2010 - 01.2013
- Process prescriptions while ensuring compliance with practice protocol
- Decipher prescription queries from Opticians
- Perform searches and act upon prescription alerts
- Answer telephone inquiries referring Opticians to Managers when necessary
- Select lens blanks for production of eyeglass frames.
Doc capture Representative/Data Processor
Kelly Services/Sallie Mae
01.2007 - 01.2010
- Enter sensitive data pertaining to student loans into the database ensuring accuracy
- Responsible for posting received payments to proper student accounts
- Confirm payment information via email.
Skills
- Payment tracking
- Accounts Receivable
- Microsoft Office
- Accounts Payable
- Invoice Processing
- Document Management
- Customer Service
- Customer Communication
- Data Entry
- Deadline-oriented
- Data inputting
- Data entry proficiency
- Collections processing
- Collections duties
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Customer service support
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Paperwork and documentation
- Billing and Invoicing
- Customer Contact
- Quality Control
- Time management abilities
- Adaptability
- Administrative Support
- Bill payment
- Office Equipment Operation
Timeline
Quoting Invoicing Management (QIM) Team
Flexport
10.2018 - Current
Global Operations Associate
Flexport
10.2018 - Current
Admin III/Quality Control Specialist
Maximus Federal Services
07.2013 - 07.2018
RX Data Entry Clerk
Balester Optical
01.2010 - 01.2013
Doc capture Representative/Data Processor
Kelly Services/Sallie Mae
01.2007 - 01.2010
Quoting Invoicing Management (QIM) Team
Flexport